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Our fast and simple process:

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3-minute assessment

Answer a few questions about your ESA needs

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3-minute assessment

Answer a few questions about your ESA needs

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Consult with a therapist

We'll match you to a professional in your state

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Get your ESA letter

Receive it within 24-48 hours of getting approved*

Get your official ESA Letter
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We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.

* For Arkansas, California and Montana residents, new laws requires those seeking an ESA letter for dogs to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.

What Is An Emotional Support Animal?

An emotional support animal helps individuals who are suffering from mental and/or emotional disabilities by providing support.

Once previously overlooked mental health conditions are more easily diagnosed as medical professionals learn more about mental health and in many cases, an ESA is a critical part of the coping process. While ESAs are not the same as service animals because they are not trained to perform a specific task, an ESA can be just as important to a person as a service animal. ESAs are responsible providing their owners with a comforting presence which can facilitate the performing of daily life's tasks. Just like service animals, ESAs have rights under state and federal laws.

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What our pet parents are saying

Verified customers. Real reviews.
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I had an incredible experience with Pettable. I had just moved and was looking for a new therapist, but knew an ESA would really help me with the transition, so I came to Pettable to get documentation so I didn’t have to wait months to get approval from my landlord to bring a pet home. The process was straightforward, timely, and made me feel so valid in my journey. Now I am raising a puppy and never been happier and healthier! I can’t recommend Pettable enough! 
“The process was straightforward, timely, and made me feel so valid in my journey.
Maddee W. Dog parent
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My pup provides relief in stressful situations, particularly when I'm away on necessary travel. Pettable was an amazing resource, connecting me with a therapist who listened to my situation and provided advice above and beyond. I could hear her compassion over our call and appreciated her patience. Grateful for this service!"
Austin K. Dog parent
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“I could hear her compassion over our call and appreciated her patience.
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You were very attentive and I’m very satisfied with the provider I was assigned with, thank you again for helping relieve the stress of not being able to take my furry baby to our new home."
“Thank you again for helping relieve the stress.
Lauren M. Cat parent
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Why Pettable?

1. We guarantee our letters will work for you
We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.

2. We're compliant with federal and state laws
At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.

3. World Class Mental Health Professionals
We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexbility to meet any timeline.

4. We work in your state
We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.

5. Unparalleled customer support
If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered.

Our customer service team is available to speak with you 7 days a week 9AM-5PM ET.  Call us: 855-920-0323.

6. Best In Class Legal Support
Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Meet our Selected Therapists

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19 Reviews

Bolutife "Bolu", LCSW-S, MPA

Licensed Therapist
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.

Headshot of therapist: Shaunae
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19 Reviews

Shaunae, M.S., LPC

Licensed Therapist
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.

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32 Reviews

Michael, LPC, LCDC

Licensed Therapist
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.

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32 Reviews

Jasmine, LCMHC

Licensed Therapist
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.

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23 Reviews

Melissa, LCSW

Licensed Clinical Social Worker
I'm a Licensed Clinical Social Worker and Certified Substance Abuse Counselor. I graduated from the Catholic University's National Catholic School of Social Service with a Master of Social Work.

Frequently Asked Questions

What does the ESA process look like at Pettable?
If I qualify, how would I go about getting an emotional support animal?
How do I know my letter will work?
Can you confirm that this is legal?
What makes your ESA Letters legitimate?
What happens if my landlord wants to validate that my letter is legitimate?
How long does the process take from start to finish and how quickly will I get my ESA letter?
What is on your ESA letter?
I'm not familiar with the Fair Housing Act – what is it?
Do I need to renew my ESA letter?
How do your consultations work?
To get an ESA Letter, do I have to talk with a mental health professional?
Can I qualify multiple pets with the same ESA letter?
Would an existing pet qualify as an emotional support animal?
My landlord says I can't keep my pet despite having a legitimate ESA letter. What do I do?
What does an ESA Letter let me do?
How does the Money Back Guarantee work?

Life feels so much better with an emotional support animal.

At Pettable, we understand at a personal level the positive impact an animal can have on your life.

meet the team
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Emotional Support Animal vs. Psychiatric Service Animal?

An emotional support animal is very similar to a psychiatric service animal in that they both help relieve symptoms of a mental or emotional disability. The process for qualifying for an ESA or PSA is exactly the same.

Where they differ is in the standard of training. A Psychiatric Service Animal has training standards that they are required to meet (no formal evaluation is necessary, but the ADA puts out general guidelines) whereas an emotional support animal does not need to meet any behavioral or training standards. A PSA needs to meet the following criteria:

1. Well Mannered In Public
This means they generally need to not bark, chase other dogs, jump on other people, and basically need to behave well when outside of your home.

2. Trained To Perform A Task That Alleviates A Symptom of Your Mental Health Disability
This can be any task as long as it helps impact your mental or emotional disability in some way.

For more information on Psychiatric Service Animals please read our blog article "What Is A Psychiatric Service Animal".

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Who Qualifies For An Emotional Support Animal?

Anyone with a mental or emotional disability. Disability in this instance refers to anything that makes your life harder on average. This could include:

- Anxiety
- Depression
- Stress
- Personality Disorders
- Schizophrenia
- Phobias

And a host of other mental or emotional challenges you might encounter on a day to day basis. Pets have an incredible impact on mental health and well-being. As a result, there are a host of mental or emotional issues that can benefit from having a support animal.

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Why Pettable Is The Best Online ESA Provider

Pettable is the best provider because we're focused on bringing legitimacy, transparency, and world class service to your ESA process. The way we do that is by partnering with world class mental health professionals with significant experience in emotional support animals. Additionally, we believe in guaranteeing that your letter will work for you and if for some unlikely reason it does not we offer a 100% refund. In addition, we invest in a world class customer support and legal team in order to make sure you have an incredible experience.

We broke down the different services offered by every ESA service.
And we looked for unbiased reviews from 3rd party sites.

Money Back Guarantee*

Live Consultations

Transparent Team


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Verified Reviews: 4.8/5
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Trust Pilot: 4.7/5
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Facebook: 4.6/5
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Get Your Legitimate ESA Letter Online with Therapists at Pettable 

How to Get Your Legitimate ESA Letter with Pettable

At Pettable, we’ve designed a simple, smooth process for you to obtain a valid ESA letter for your emotional support animals.

Complete Our Assessment

First, you’ll complete our quick assessment to help us evaluate your situation and emotional pet support needs. Next, you’ll select the type of emotional support animal letter you need (housing, travel, or a combination). 

Consult With a Therapist 

After filling out some privacy and consent forms to authorize our clinicians to work with you, you’ll be matched with a licensed mental health professional and sent a link to book a live consultation with them. You’ll meet and complete a mental health evaluation to determine if you qualify for an ESA. 

Get an ESA Letter

Once our licensed mental health professional determines that an emotional support animal is essential to your care and wellbeing, they’ll write a legally recognized emotional support animal letter for you. You’ll even have the option to get an ESA letter within 24 hours from the time of your consultation, excluding California residents. 

Your satisfaction is important to us. In the unlikely event that your ESA letter does not work for you, we will provide a 100% refund. 

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Schedule your ESA Letter consultation today.

Get peace of mind with a service you can trust.

Get your official ESA Letter
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Mental Health Importance Scholarship

Scholarship Award: $1000

The Mental Health Importance Scholarship is a $1,000 scholarship open to any student who believes mental health is important. The deadline to apply is November 1, 2024, and winners will be announced on December 1, 2024.


Mental health dictates every aspect of our lives, and everyone needs support from time to time. College is an exciting and challenging time for new students; many feel overwhelmed, confused, or anxious while away from home. To raise awareness for the mental health of college students, we're awarding the Pettable Mental Health Importance Scholarship. Before students can do well in school, they must take care of their mental well-being. The new surroundings and challenges can affect some college students, and getting the needed support may not be easy. We encourage those who recognize the importance of mental health to apply.

Scholarship Details
Eligibility Requirements
How to Apply
Scholarship Frequently Asked Questions
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