

ESA Letters – Quick & Simple
3-minute assessment
Answer a few questions about your ESA needs
3-minute assessment
Answer a few questions about your ESA needs
Consult with a therapist
We'll match you to a professional in your state
Get your ESA letter
Receive it within 24-48 hours of getting approved*
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime, for an additional fee. At Pettable we can accommodate up to two pets per letter for no additional charge.
* For Arkansas, California, Iowa, Louisiana and Montana residents, new laws requires those seeking an ESA letter to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
What Is An ESA Letter?
An ESA letter is a document that serves as proof of one’s need for an emotional support animal as a form of treatment for a qualifying mental health condition. ESA letters are written and assigned on an individual basis and allow the right to keep an emotional support animal in a residence under the Fair Housing Act (FHA) – regardless of landlord rules/housing policies.
A legitimate ESA letter also serves as a legal exemption from pet rent or pet deposits. An ESA letter must be provided by a licensed mental health practitioner to be considered legitimate, and must include the patient's name, date of birth, and confirmation of the patient's qualifying mental health disorder. Don't worry, your actual diagnoses won't be shared!
An ESA letter does not provide protections for traveling with a pet or assistance animal. To travel with your animal worry-free, they must be a Psychiatric Service Dog (PSD).

Do I Also Need an ESA Certification?
No! Your ESA letter serves as an ESA certification or as proof of your need for an emotional support animal whenever necessary. Additionally, no official, legal or governmental emotional support animal registration method exists.
Beware of any organization providing false registration information or options.
What Is An
Emotional Support Animal?
An emotional support animal (ESA) helps individuals who are suffering from mental and/or emotional disabilities by providing support. While ESAs are not the same as service animals because they are not trained to perform a specific task, an ESA can be just as important to a person's well-being and play a critical role in coping with several mental and emotional disorders. ESAs are responsible for providing their owners with a comforting presence to allow for easier facilitation and performance of daily life tasks. Like service animals, ESAs have rights under state and federal laws.

Who Qualifies For An Emotional Support Animal?
Anyone with a mental or emotional disability may qualify for an emotional support animal. Disability, in this instance, refers to anything that makes your life harder on average. This could include:
- Anxiety
- Depression
- PTSD
- Stress
- Personality Disorders
- Schizophrenia
- Phobias
And a host of other mental or emotional challenges you might encounter on a day to day basis. Pets have an incredible impact on mental health and well-being. As a result, there are a host of mental or emotional issues that can benefit from having a support animal.
What our pet parents are saying



Meet Our Mental Health Experts
Jennifer Bronsnick
MSW, LCSW
Jennifer Bronsnick is a Licensed Clinical Social Worker, Anxiety Treatment Specialist, & Heartmath Certified Trainer. She provides customized workshops and trainings to working professionals and teams to help build resilience and reduce stress with practical strategies.

Emilie Kay
MSW, LCSW
I graduated with a Master of Social Work (MSW) from the University of Wisconsin-Milwaukee before obtaining my Licensed Clinical Social Worker (LCSW) in 2021. I have eight years of experience in the mental health field working in and with various populations, including case management, intake coordination, and residential, inpatient, and outpatient programs. I am certified in Brainspotting to help individuals deeply process negative emotions and trauma/significant life events. Additionally, I utilize Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing (MI), and safety planning in sessions/groups.

Marvy Beckman
LCSW
As a clinical social worker, I have been able to work within multiple types of settings, such as hospitals, community centers, and family welfare. I enjoy having the clinical and administrative experience to holistically serve those I work with.

Emotional Support Animal Registration Myths
Contrary to popular belief, there is NO OFFICIAL, U.S., F.H.A. OR GOVERNMENTAL EMOTIONAL SUPPORT ANIMAL REGISTRY.
Any company purporting to offer “official” ESA registration is operating in bad faith or may be attempting to scam users. Emotional support animals do not need to be registered. One must only be issued an ESA letter to have their pet become an official emotional support animal.
Some companies may choose to host a proprietary ESA registry but these should not be confused as to having any officiality or legal standing.
With Pettable, your ESA letter and emotional support animal information can always be privately accessed from within our app for use when providing documentation to landlords and other parties.
Emotional Support Animal vs. Psychiatric Service Animal?
An emotional support animal is very similar to a psychiatric service animal in that they both help relieve symptoms of a mental or emotional disability. The process for qualifying for an ESA or PSA is exactly the same.
Where they differ is in the standard of training. A Psychiatric Service Animal has training standards that they are required to meet (no formal evaluation is necessary, but the ADA puts out general guidelines) whereas an emotional support animal does not need to meet any behavioral or training standards. A PSA needs to meet the following criteria:
1. Well Mannered In Public
This means they generally need to not bark, chase other dogs, jump on other people, and basically need to behave well when outside of your home.
2. Trained To Perform A Task That Alleviates A Symptom of Your Mental Health Disability
This can be any task as long as it helps impact your mental or emotional disability in some way.
For more information on Psychiatric Service Animals please read our blog article on how to get a psychiatric service dog.

Why Pettable?
1. We guarantee our letters will work for you
We offer a money-back guarantee because we believe keeping your pet should be stress-free. On rare occasions, an ESA letter may not be accepted or will be illegally denied – in which case we will refund your money 100%. If your landlord illegally denies your legitimate ESA letter for whatever reason, we will refund 100% of your purchase price.
2. We're compliant with federal and state laws
At Pettable, we've taken every step to ensure our ESA & PSD operations are legally compliant for housing, travel and HIPAA. We can also accommodate up to two pets per letter for no additional charge.
3. World Class Mental Health Professionals
Our deep network of experienced, licensed mental health professionals ensures you will receive your legitimate ESA letter on a timeline that matches your needs.
4. We work in your state
Pettable works with licensed mental health professionals in every state to ensure your ESA letter will be valid regardless of where you live or are planning to move.
5. Best-In-Class Support
Our services are fully compliant with emotional support animal laws in all 50 states. If you are provided with an ESA Letter from your licensed mental health professional, it is illegal for your landlord to deny your accommodation, outside of extenuating circumstances.However, some landlords will choose to illegally deny your legitimate ESA letter. In these situations, your mental health professional can provide additional support and verification to your landlord. If you are faced with questions or concerns from a landlord or travel organization that may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9 AM-5 PM ET. Call us: 855-920-0323.
Frequently Asked Questions
An emotional support animal provides comfort to help relieve a symptom or effect related to a person's disability. Also, there is no animal or breed restrictions for ESA's as long as it is reasonable and justified.
Note that being an emotional support animal is not the same as being a service animal (like seeing-eye dogs). These types of animals have stricter criteria that must be met, including different forms of training such as obedience, public access and disability training. These additional trainings are necessary since service dogs have public access and travel rights, unlike emotional support animals who are only protected under housing rights.
ESA's do not have public access or travel rights, so it's best to check with individual business guidelines to see if they allow ESA's. Additionally, you can train your dog to become a PSD (psychiatric service dog) in order to have public access and travel rights.
The general criteria is to have some emotional or psychological condition that is improved by having an animal that provides support. Conditions may include depression, generalized anxiety, paranoia, insomnia, and others. And remember, Emotional Support Animals do not require special training!
Only a licensed mental health professional is qualified to determine if you meet the criteria. Through our service, you can speak directly with a qualified mental health professional in the state where you reside. Pettable connects you with a licensed mental health professional for a consultation to determine if you qualify for an ESA. Unlike, some less legitimate services, we do not provide letters for fee, but instead we connect you to a professional for an honest evaluation.
Step 1: Once payment is submitted and your appointment is scheduled through our website, you will receive an email to activate your account.
Step 2: Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
Step 3: Your assigned clinician will call you at your scheduled appointment time and will let you know if you have qualified. If you've qualified, your clinician will upload your letter in your portal for you to view and print.
If for any reason you are not approved we will refund your entire purchase.
Get your official ESA Letter
When you take our quiz we collect information to match you with a therapist that has experience with your case and can meet your specific needs.
Additionally, to our knowledge, Pettable is the only provider that offers a full Money Back Guarantee - meaning if you do not qualify for a letter after your consultation or your landlord does not accept it after filing a complaint with the HUD, then we’ll refund 100% of your purchase.
We have experience with every kind of ESA situation - multiple pets, breed restrictions, weight/size restrictions, traveling across state lines, immediate turnaround, etc. We are confident we can help you with your specific ESA needs and if we can't, we will refund your money 100%. See our Money Back Guarantee FAQ for more information.
We employ a vetted network of licensed and qualified mental health professionals who possess the credentials necessary to write a certified ESA Letter.
Our website is also HIPAA Compliant, ensuring that your information is protected according to nationally mandated federal law.
Phone Consultation - Our professionals will reach out to you to setup a phone consultation and establish a relationship.This gives our professionals the authority and basis for prescribing you an ESA letter.
Compliant Letters - The ESA Letter is issued directly from a LMHP with their license number and their contact information included. The letter will come on the professional letterhead of the Licensed Mental Health Professional and contain everything legally required for an ESA prescription within the body of the letter.
No problem, we've got your back!
Our mental health professionals and customer support team here at Pettable are available to get on a call with your landlord should they want to validate the legitimacy of your letter.
Should your landlord request a validation of your letter, please have them reach out to your therapist using the contact information on your ESA letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
We can turn around an ESA letter in as fast as 24 hours! If you need it this quickly make sure to choose our "Express Service." You can select this option at checkout.
To ensure the fastest turn around possible, it is important that you sign and submit our consent forms.
We have an extensive network of mental health professionals, licensed across states, with wide range of availability and can route you to someone that is able to meet your timeline needs.
Once a consultation is concluded, letters are turned around within 24 hours and most of the time much more quickly than that.
After speaking with a licensed mental health professional and receiving your own ESA Letter, all you need to do is designate which animal will be your specific emotional support animal. It can be any breed or species, whether an existing pet or a new pet you adopt or rescue. You do not need to go to any specific breeder or place to acquire one.
Absolutely! There is research and data that support the theory that animals provide substantial and measurable emotional support. If you're thinking about the benefits of an emotional support animal, you can learn more by researching online or talking to qualified mental health professionals in our network.
Our ESA letters contain the following:
- The official letterhead of the mental health professional.
- Their business, contact information, and signature.
- Their license information which allows anyone to check the status of their license.
- Their confirmation that you meet the definition of a disability and recommendation for an emotional support animal.
The Fair Housing Act requires housing providers such as landlords or management companies to allow the possession of animals that work, provide assistance for, or perform tasks that benefit individuals with qualified medical disabilities – or that provide emotional support to individuals to reduce a symptom or effect of a disability.
The Fair Housing Act also requires individuals, who wish to possess a service or support animal, to follow specific criteria relevant to the type of support needed.
For an emotional support animal, the individual has to speak with a licensed mental health professional in the state they reside and receive a prescription of an ESA Letter in order to qualify.
Although the Fair Housing Act and U.S. Department of Housing and Urban Development does not specify guidance around the issue of ESA letter expiration, we recommend that you renew your ESA letter annually for a few reasons:
- Landlords or property managers may refuse to accept an ESA letter that is expired. Renewing your letter enables you to provide current documentation that verifies your need for an emotional support animal as still relevant.
- Clinicians may not validate an ESA letter that is expired in the event a landlord or property manager reaches out to verify. An annual consultation with a clinician to discuss your needs for an ESA letter is advised in order to keep licensed professional recommendations current.
Renewing your letter is easy through our seamless consultation process.
Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter.
To ensure our ESA letter are compliant, all of our consultations are conducted live over the phone in order to meet the legal standards set forth and assure the validity of your letter.
Yes. Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter. Since the letter grants privileges about keeping a pet in a place that otherwise would not allow it, base guidelines must be met to qualify.
Yes. An emotional support animal can be any breed or species as long as it supports an emotional or psychological condition.
Since emotional support animals do not require any training, your childhood pet or newly adopted animal can qualify.
Yes, you can register multiple pets on the same ESA letter. At Pettable we can accommodate up to two pets per letter for no additional charge.
According to the American Disabilities Act your request for multiple animals must be "reasonable".
An example of an unreasonable request is if you want four great danes registered as ESAs and you live in a tiny apartment.
In order to make sure we're meeting the standard of "reasonable" Pettable is able to accommodate up to two pets per letter as long as you meet the criteria to warrant an ESA letter.
At the end of the day it is a judgement call but we want to make sure that you are covered in any situation you're in, which is why we've set this policy.
Once you have a proper ESA Letter, your landlord is required by the Fair Housing Act to allow you to keep your designated emotional support animal with you at your place of residence.
Sometimes landlords create barriers for individuals in attempt to refrain from accommodating legitimate ESA's. If this occurs please reach out to your assigned mental health professional to validate or assist in verifying your legitimate ESA letter.
The most common type of fraud we've seen are in particular sites that claim to certify service animals (different from emotional support animals) without requiring any formal testing or accreditation typical for that process. The US has cracked down on these forms of fraud. Now they will enact hefty fines – or even jail time – for caught offenders.
These are the clues you should be on the lookout for to spot a scam: The service does NOT require you to speak with someone live over the phone – All legitimate ESA Letter providers are required by law to ensure that you speak with a licensed mental health professional over the phone or video. If a service asks you to answer questions using a quiz or "exam" but doesn't ask you to schedule a live consultation afterwards, it is probably a scam. Pettable is not a purchase-diagnosis website, but instead refers you to a licensed professional who conducts a live evaluation and provides a legitimate ESA letter per their professional discretion.

Why Pettable Is The Best Online ESA Provider
Pettable is focused on bringing legitimacy, transparency and world-class service to the ESA letter process. By partnering with top-tier mental health professionals who have significant experience in approving emotional support animals as treatment, you can feel assured that your ESA letter will protect you and your pet's right to live together – something we guarantee.
If your ESA letter is not accepted for any reason, we offer a 100% refund. In addition, our best-in-class customer support team is here to make sure you have an incredible experience.
We broke down the different services offered by every ESA service.
And we looked for unbiased reviews from 3rd party sites.
Money Back Guarantee*
Live Consultations
Transparent Team
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How To Get Your Legitimate ESA Letter With Online Therapists at Pettable
We’ve designed a simple, smooth process for you to obtain a valid ESA letter for your emotional support animal and housing needs
Complete Our Assessment
First, you’ll complete our short assessment to help us determine your emotional support animal needs.
Consult With a Therapist
Upon completing our assessment, you will choose the best time for your 15-minute consultation and be matched with a licensed mental health professional once you reserve your slot. At the time of your consultation, your tele-therapist will perform a mental health evaluation to determine if you qualify for an ESA.
Get an ESA Letter
Once our licensed mental health professional determines that an emotional support animal is essential to your care and well-being, they will provide you with a legally recognized emotional support animal letter, which will be provided within 24-48 hours. You’ll even have the option to expedite your ESA letter to be received within 24 hours from the time of your consultation!
(For Arkansas, California, Iowa, Louisiana & Montana residents, a 30-day minimum relationship between a patient and mental health practitioner is required to provide an ESA letter. Two consultation sessions are required for residents in these states.)
Your satisfaction is important to us. In the unlikely event that your ESA letter does not work for you, we will provide a 100% refund.

Schedule your ESA Letter consultation today.
Get peace of mind with a service you can trust.
ESA Resources

[Infographic] How Astrology Explains Your Pet’s Unique Support Style

Study: Data Reveals True Cost of Pet Inclusive Housing And How ESAs Can Help

5 of the best dog breeds for people with allergies and anxiety

5 unexpected ways service and emotional support dogs improve and save human lives

ESA Certification Guide: What You Need to Know

Emotional Support Animal (ESA) Registration: How to Qualify

How to Get an ESA Letter for Housing in 2025

Emotional Support Animal Laws: A Complete Guide

How To Get An Emotional Support Animal
Mental Health Importance Scholarship
The Mental Health Importance Scholarship is a $1,000 scholarship open to any student who believes mental health is important. The deadline to apply is November 1, 2024, and winners will be announced on December 1, 2024.

About
Mental health dictates every aspect of our lives, and everyone needs support from time to time. College is an exciting and challenging time for new students; many feel overwhelmed, confused, or anxious while away from home. To raise awareness for the mental health of college students, we're awarding the Pettable Mental Health Importance Scholarship. Before students can do well in school, they must take care of their mental well-being. The new surroundings and challenges can affect some college students, and getting the needed support may not be easy. We encourage those who recognize the importance of mental health to apply.
Amount: $1,000
Application deadline: November 1, 2024
Apply Here- Believes mental health is important
- High school senior, undergraduate student, or graduate student
- Current U.S. citizen or permanent legal resident
You can apply for this scholarship on the Bold.org scholarship platform. Simply set up a free account and submit your application for the Mental Health Importance Scholarship, along with a short essay answering the following prompts:
- Why do you believe your mental health is important?
- How do you maintain your mental wellness?
When is the scholarship deadline?
The application will be open through November 1, 2024.
What is the scholarship prize?
The scholarship award is $1,000.
When will the winner be chosen and notified?
Prior to the announcement date, we may contact finalists with additional questions about their application. Recipients will be chosen based on the merit of their application.
How will the scholarship be paid?
We will send the $1,000 award check to the recipient in their name.
How will my application information be used?
Pettable manages this scholarship with the support of the Bold.org scholarship platform. Bold.org takes student confidentiality and privacy incredibly seriously. Please refer to the application page on Bold.org for full details.

