When it comes to protecting your right to live with your emotional support animal, Texans turn to Pettable for support they can trust. We combine legal compliance with compassionate care—so you’re never navigating this process alone.
Texans choose Pettable because we offer a process that’s fast, legitimate, and 100% compliant with state and federal laws:
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved *
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime, for an additional fee.
* For Arkansas, California, Iowa, Louisiana and Montana residents, new laws requires those seeking an ESA letter to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
Your emotional support animal is more than a pet—it’s part of your healing, your home, and your everyday peace of mind. A legitimate ESA letter helps you honor that bond and keep your companion by your side, no matter where life in Texas takes you.
Here’s what it gives you:
Whether you're in Austin, Houston, Dallas, or a small Texas town—your ESA should be part of your home life. Pettable ensures that’s possible.
Navigating ESA laws in Texas can feel overwhelming. That’s why we’ve designed our process to be as transparent, trustworthy, and personalized as possible.
Texas has clear requirements—and we meet them all:
Only Texas-licensed clinicians – We never outsource across state lines.
Thorough evaluations, not rubber stamps – Our assessments are conducted by real, licensed mental health professionals.
HUD/Fair Housing Act compliant – Our letters follow federal housing regulations that protect your rights.
Transparent provider credentials – You'll know exactly who your clinician is, including their license number and qualifications.
Getting your ESA letter is fast, stress-free, and designed with your schedule in mind:
Step 1: Take our free online pre-screening quiz to see if you’re eligible.
Step 2: Complete a telehealth consultation with a licensed Texas clinician.
Step 3: Once approved, you’ll receive your signed ESA letter by email within 24–48 hours.
No paperwork hassles. No waiting weeks. Just fast, professional service from people who understand Texas law.
Not sure whether you need an ESA or a Psychiatric Service Dog (PSD)? Here's what you should know:
There’s a lot of confusion around ESA letters. Let’s clear a few things up:
ESAs aren’t service animals – ESAs provide comfort but aren’t trained for specific tasks and don’t have public access rights like service dogs.
ESA registration is not legally recognized – Texas (and federal law) doesn’t recognize any ESA "registries" or ID cards. What matters is a valid letter from a licensed provider.
Not all online ESA services are scams – If the service pairs you with a real, state-licensed provider and follows legal steps—like Pettable—it’s legitimate.
In order to qualify for an emotional support animal in Texas you need to connect with a mental health professional licensed in the state of Texas.
An easy way to find a clinician is to use a telehealth marketplace like Pettable. We focus an enormous amount of effort on interviewing and vetting licensed mental health professionals in Texas that have extensive experience with emotional & mental health evaluations as well as expertise and a passion for emotional support and service animals. What helps us stand out and guarantee the quality of our service is the team of clinicians we work with daily.
They Provide A Healthy Routine - Pet lovers know how much responsibility a domesticated animal requires, and with all the care your ESA needs, you can establish a healthy routine that improves your emotional well-being. Whether it’s taking your dog for a walk, getting in some playtime with your rodent, or feeding your starving snake, an ESA guarantees that you have something to focus on other than mental health issues.
They Support your Mental Health - An ESA can support your mental health in so many ways, whether it’s through encouraging you to get out of bed, coaxing you to be more active, or promoting a healthier lifestyle. They also can give you the love and companionship that only your beloved assistance animal can provide.
Reduces feelings of anxiety and stress - Simply petting or cuddling with an ESA can lower cortisol levels and promote calmness.
Eases feelings of loneliness - ESAs offer unconditional companionship, which can reduce isolation and boost mood.
Interrupts negative thought patterns - Many people report that their ESA helps ground them during panic attacks or depressive episodes.
Increases opportunities for social interaction - Dog owners, in particular, often connect with others during walks or outings, supporting social health.
If you need more assistance in public spaces, transit, or air travel, maybe a psychiatric service dog (PSD) is what you need. If that’s the case, Pettable can help you through the entire process. If you already have a canine companion, all you need to do is train it to perform specific tasks related to your mental health disability — and you can trust Pettable’s online PSD training program.
In Texas, ESAs and PSDs are very different beasts. A PSD is a dog of any breed that is trained to perform one or more tasks to directly aid your mental health disability. With that distinction, your PSD can accompany you in public accommodations such as grocery stores, shopping malls, medical facilities, and governmental buildings. On the other hand, an ESA is not considered a service animal since they simply provide companionship and emotional support, so they are only given protection in housing.
Do I need to speak with a Texas-licensed professional to get an ESA letter?
Yes. For your letter to be valid in Texas, it must be written by a provider licensed to practice in the state.
How long does it take to get my ESA letter in Texas?
Once your consultation is complete and you're approved, your letter is typically emailed within 24–48 hours.
Are online ESA letters valid in Texas?
Yes—as long as the letter is written by a Texas-licensed mental health provider after a legitimate clinical assessment.
What housing protections do I get with an ESA letter in Texas?
Your landlord must make reasonable accommodations to allow your ESA, regardless of pet restrictions or fees, under the Fair Housing Act.
Can my landlord deny my ESA?
If you have a valid ESA letter, no. Landlords are legally obligated to accommodate ESAs, unless your animal poses a direct threat or causes undue hardship.
Pettable makes it easier for Texans to live—and heal—with their emotional support animals by their side.
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
Pettable is the best provider because we're committed to making sure the process works for you. That means working with the best and most experienced mental health professionals in the ESA letter space, as well as providing a guarantee that your letter will work for you. We back all of this up with outstanding customer support, and a commitment to making sure you have an incredible experience. We broke down the different services offered by every ESA service. And we looked for unbiased reviews from 3rd party sites.
MSW, LCSW
Jennifer Bronsnick is a Licensed Clinical Social Worker, Anxiety Treatment Specialist, & Heartmath Certified Trainer. She provides customized workshops and trainings to working professionals and teams to help build resilience and reduce stress with practical strategies.
MSW, LCSW
I graduated with a Master of Social Work (MSW) from the University of Wisconsin-Milwaukee before obtaining my Licensed Clinical Social Worker (LCSW) in 2021. I have eight years of experience in the mental health field working in and with various populations, including case management, intake coordination, and residential, inpatient, and outpatient programs. I am certified in Brainspotting to help individuals deeply process negative emotions and trauma/significant life events. Additionally, I utilize Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing (MI), and safety planning in sessions/groups.
LCSW
As a clinical social worker, I have been able to work within multiple types of settings, such as hospitals, community centers, and family welfare. I enjoy having the clinical and administrative experience to holistically serve those I work with.
An emotional support animal provides comfort to help relieve a symptom or effect related to a person's disability. Also, there is no animal or breed restrictions for ESA's as long as it is reasonable and justified.
Note that being an emotional support animal is not the same as being a service animal (like seeing-eye dogs). These types of animals have stricter criteria that must be met, including different forms of training such as obedience, public access and disability training. These additional trainings are necessary since service dogs have public access and travel rights, unlike emotional support animals who are only protected under housing rights.
ESA's do not have public access or travel rights, so it's best to check with individual business guidelines to see if they allow ESA's. Additionally, you can train your dog to become a PSD (psychiatric service dog) in order to have public access and travel rights.
The general criteria is to have some emotional or psychological condition that is improved by having an animal that provides support. Conditions may include depression, generalized anxiety, paranoia, insomnia, and others. And remember, Emotional Support Animals do not require special training!
Only a licensed mental health professional is qualified to determine if you meet the criteria. Through our service, you can speak directly with a qualified mental health professional in the state where you reside. Pettable connects you with a licensed mental health professional for a consultation to determine if you qualify for an ESA. Unlike, some less legitimate services, we do not provide letters for fee, but instead we connect you to a professional for an honest evaluation.
Step 1: Once payment is submitted and your appointment is scheduled through our website, you will receive an email to activate your account.
Step 2: Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
Step 3: Your assigned clinician will call you at your scheduled appointment time and will let you know if you have qualified. If you've qualified, your clinician will upload your letter in your portal for you to view and print.
If for any reason you are not approved we will refund your entire purchase.
Get your official ESA Letter
When you take our quiz we collect information to match you with a therapist that has experience with your case and can meet your specific needs.
Additionally, to our knowledge, Pettable is the only provider that offers a full Money Back Guarantee - meaning if you do not qualify for a letter after your consultation or your landlord does not accept it after filing a complaint with the HUD, then we’ll refund 100% of your purchase.
We have experience with every kind of ESA situation - multiple pets, breed restrictions, weight/size restrictions, traveling across state lines, immediate turnaround, etc. We are confident we can help you with your specific ESA needs and if we can't, we will refund your money 100%. See our Money Back Guarantee FAQ for more information.
No problem, we've got your back!
Our mental health professionals should be able to call your landlord to verify the legitimacy of your letter.
Should your landlord request a validation of your letter, please have them reach out to your therapist using the contact information on your ESA letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
We can turn around an ESA letter in as fast as 24 hours! If you need it this quickly make sure to choose our "Express Service." You can select this option at checkout.
To ensure the fastest turn around possible, it is important that you sign and submit our consent forms.
We have an extensive network of mental health professionals, licensed across states, with wide range of availability and can route you to someone that is able to meet your timeline needs.
Once a consultation is concluded, letters are turned around within 24 hours and most of the time much more quickly than that.
After speaking with a licensed mental health professional and receiving your own ESA Letter, all you need to do is designate which animal will be your specific emotional support animal. It can be any breed or species, whether an existing pet or a new pet you adopt or rescue. You do not need to go to any specific breeder or place to acquire one.
Absolutely! There is research and data that support the theory that animals provide substantial and measurable emotional support. If you're thinking about the benefits of an emotional support animal, you can learn more by researching online or talking to qualified mental health professionals in our network.
Our ESA letters contain the following:
The Fair Housing Act requires housing providers such as landlords or management companies to allow the possession of animals that work, provide assistance for, or perform tasks that benefit individuals with qualified medical disabilities – or that provide emotional support to individuals to reduce a symptom or effect of a disability.
The Fair Housing Act also requires individuals, who wish to possess a service or support animal, to follow specific criteria relevant to the type of support needed.
For an emotional support animal, the individual has to speak with a licensed mental health professional in the state they reside and receive a prescription of an ESA Letter in order to qualify.
Although the Fair Housing Act and U.S. Department of Housing and Urban Development does not specify guidance around the issue of ESA letter expiration, we recommend that you renew your ESA letter annually for a few reasons:
Renewing your letter is easy through our seamless consultation process.
Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter.
To ensure our ESA letter are compliant, all of our consultations are conducted live over the phone in order to meet the legal standards set forth and assure the validity of your letter.
Yes. Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter. Since the letter grants privileges about keeping a pet in a place that otherwise would not allow it, base guidelines must be met to qualify.
Yes. An emotional support animal can be any breed or species as long as it supports an emotional or psychological condition.
Since emotional support animals do not require any training, your childhood pet or newly adopted animal can qualify.
Yes, you can register multiple pets on the same ESA letter. At Pettable we can accommodate up to two pets per letter for no additional charge.
According to the American Disabilities Act your request for multiple animals must be "reasonable".
An example of an unreasonable request is if you want four great danes registered as ESAs and you live in a tiny apartment.
In order to make sure we're meeting the standard of "reasonable" Pettable is able to accommodate up to two pets per letter as long as you meet the criteria to warrant an ESA letter.
At the end of the day it is a judgement call but we want to make sure that you are covered in any situation you're in, which is why we've set this policy.
Once you have a proper ESA Letter, your landlord is required by the Fair Housing Act to allow you to keep your designated emotional support animal with you at your place of residence.
Sometimes landlords create barriers for individuals in attempt to refrain from accommodating legitimate ESA's. If this occurs please reach out to your assigned mental health professional to validate or assist in verifying your legitimate ESA letter.
At Pettable, we understand at a personal level the positive impact an animal can have on your life.
meet the teamGet peace of mind with a service you can trust.