When your beloved pet provides more than just companionship—offering genuine comfort during anxiety attacks, easing depression, or helping you navigate daily emotional challenges—they may qualify as an emotional support animal (ESA). Unlike regular pets, ESAs receive special legal protections under the Fair Housing Act, allowing them to live with you even in "no pets" housing situations without additional fees or breed restrictions. The key to unlocking these protections lies in obtaining a legitimate ESA Letter for housing from a licensed mental health professional. Getting an ESA Letter might seem complicated, but the process is more straightforward than you think. With Pettable's streamlined online service, you can connect with licensed mental health professionals in your state, complete a proper evaluation, and receive your official documentation—all without the hassle of finding local providers or waiting weeks for appointments. This comprehensive guide walks you through every step of obtaining your ESA Letter, using it effectively with landlords, and understanding your rights under federal housing law.

How To Get an Emotional Support Animal Letter for Housing

If you want to add an ESA to your life or have a domesticated pet you want to serve as your assistance animal, it’s easy to get an ESA letter for your new or current housing situation. First, take Pettable’s easy ESA questionnaire, which will verify your needs and help us find the right medical professional for your needs. Next, you will meet virtually (or in person, if you prefer) with an LMHP, currently licensed in your state, and they will evaluate your mental and emotional health. Finally, your LMHP will make a diagnosis and issue your legitimate ESA letter, which is valid when acquiring housing or for getting past a housing provider’s “no-pet” policy.

Step 1: Choose a Provider

You can find several different providers of legitimate ESA Letters online. Before you pick one, it’s a good idea to compare them to make sure you choose the one that’s best for your circumstances and budget. 

You may want to choose a provider based on the pricing or their services of the advertised time it will take to get your letter. But it’s important to pick a company that requires you to attend a telehealth consultation with a licensed mental health professional (LMHP), because this is required for your letter to be legitimate. 

Avoid companies that promise to give you a letter instantly or that use the results of an online quiz to diagnose your condition. At Pettable, we only use your pre-screening quiz to assess whether you may be eligible for an ESA Letter. The final determination is made by the LMHP who conducts your telehealth evaluation.

It’s also a good idea to steer clear of providers that sell ESA certification or registration. These things aren’t legally required, and they usually point to a scam service. Despite what some websites say, there is no official registry of ESAs, nor is there any law that requires certification.

Step 2: Go Through the Pre-Screening Process

While you do need to complete a live evaluation before getting your letter, most online providers allow you to go through a pre-screening process first to see whether there’s a chance that you’ll qualify for an ESA. With Pettable, you will take an online quiz with questions relating to your mental health and your symptoms. 

It may seem like an extra step to do the pre-evaluation questionnaire, but it can prevent you from spending money on a letter and then having to ask for a refund if you don’t qualify. Additionally, taking the questionnaire may help you feel more comfortable and prepared for the questions in the live evaluation.

Step 3: Complete a Live Consultation

If your answers to the pre-screening quiz indicate that you may be a good candidate for an emotional support animal, you can move on in the process. You purchase your letter at this point, because what you are essentially paying for is the telehealth consultation.

Once you’ve purchased your letter, we’ll send you some official forms to sign (e.g. HIPAA information). After you’ve returned the paperwork, you will be able to schedule your telehealth evaluation with a licensed mental health professional. Pettable automatically matches you with someone licensed to practice in your state. 

Your consultation may happen over the phone or in a video call. Either way, you’ll discuss your symptoms with the LMHP so they can diagnose your mental or emotional disability (if you have one). If you meet the requirements for an emotional support animal, you will usually find out at the end of the consultation.

Receive Your ESA Letter

If you are eligible for an ESA Letter, the LMHP will write one for you and sign it. With Pettable, you can get your letter fairly quickly after your evaluation. Your initial copy will be a digital one, but you can request a hard copy through the mail.

Most clients receive their signed letter within 24 to 48 hours of approval. In a few states that require a longer therapeutic relationship before issuing documentation, your timeline may be extended. Make sure to check over your letter once you receive it to ensure all the details are accurate. It should be written on the provider’s letterhead and include their license number. Once you have it, you are all set to request FHA accommodations for your ESA from your housing provider. At Pettable, we offer ongoing legal support so you can have your landlord contact us directly if there are questions about your letter.

How To Use Your ESA Letter for Housing (Step-by-Step)

1. Submit a written reasonable accommodation request to your landlord or property manager and include a copy of your ESA letter.
2. Allow time for review. Per HUD’s 2020 guidance, housing providers should respond promptly, often within 10 business days depending on the circumstances.
3. Be prepared for basic verification. Landlords may look up your LMHP’s license and use the provider contact information on the letter to confirm authorship. They cannot ask for your medical records or diagnosis details.
4. Provide any standard animal compliance required of all residents, such as proof of local pet licensing or vaccinations if your building requires those of all animals.

Sample Reasonable Accommodation Request

Hello [Landlord/Property Manager], I am requesting a reasonable accommodation under the Fair Housing Act for my assistance animal. Attached is documentation from my licensed mental health provider stating that I have a disability and that an emotional support animal is recommended as part of my treatment. Please let me know if you need to verify my provider’s license or letter. Thank you.

Landlord Verification: What They Can and Cannot Ask

• Landlords can verify your provider’s licensure and contact the provider’s office to confirm authorship of the letter.
• Landlords cannot require your diagnosis, treatment notes, or medical records, and cannot charge pet rent, pet fees, or pet deposits for an ESA.
• Landlords cannot impose breed, size, or weight limits on assistance animals, though they may deny specific animals that pose a direct threat or would cause undue financial or administrative burden.

What Is an ESA Letter for Housing?

An ESA Letter for housing proves to your landlord that your dog, cat, gerbil, bird, or other animal is more than just a pet. An ESA Letter indicates that you have a mental or emotional disability that’s been diagnosed by a licensed professional. It also states that your mental health provider recommends an emotional support animal as part of the treatment plan for your condition.

If you’re living with mental or emotional struggles, you might want to bring an emotional support animal into your home and daily life. With an official ESA letter, issued by a licensed mental health professional (LMHP), you can make that a reality. You can provide this document to your landlord or housing management, whether current or new, to assure them that you have a legal, medical need for an ESA. Thanks to the Fair Housing Act (FHA), your housing provider is prohibited from discriminating against you and your support animal, and an ESA letter reinforces this requirement.

An ESA Letter for housing should be personalized for you. It needs to include your name and the acknowledgment of your mental health condition that impacts your daily life. Your medical provider's recommendation for an emotional support animal is crucial. While specific diagnosis details are not necessary, it should affirm that you have a mental health condition that qualifies as a disability under the FHA (and Section 504, where applicable). 

Once you have provided a legitimate ESA Letter, your housing provider should not request details about your diagnosis or medical records. While there is technically no expiration date on an ESA Letter for housing, it's advisable to ensure it is fairly recent. A landlord may find it suspicious if you provide an ESA Letter that’s several years old. Therefore, it’s generally a good idea to update your letter every year or so, especially if you plan to move soon.

What’s on an ESA Letter?

An ESA letter is a document written and issued by an LMHP who has diagnosed a patient with a mental health or emotional disorder and recommends an ESA as part of their treatment plan. The letter must be issued by the LMHP on their official letterhead and must include their up-to-date, active license number and office information. The document will include the LMHP’s assertion of your legal, medical need for an ESA, not your specific diagnosis; your housing provider is never entitled to that information. Once your LMHP applies their official signature, your ESA letter is legitimate and ready to go!

ESA Housing Letter Requirements Checklist

• Provider letterhead and practice address
• LMHP’s full name, license type, license number, and licensing state
• Provider contact information to allow basic verification
• Date issued
• Your full name and a clinically appropriate statement confirming you have a disability and that an ESA is recommended as part of treatment
• Provider signature
• Optional: provider NPI, if applicable

Renewing Your ESA Letter

The FHA does not set an official expiration date for ESA letters. In practice, many housing providers prefer recent documentation to ensure your need is current. Renew annually, especially before moving or signing a new lease, to prevent delays or questions.

Who Can Write an ESA Letter for Housing?

The Fair Housing Act requires landlords to accommodate assistance animals for individuals with disabilities. Mental and emotional disabilities are valid just like physical disabilities. To prove that you have an assistance animal, not a pet, you need to show proof of your disability and of a medical professional’s official recommendation for an ESA.

To be legitimate, your ESA Letter needs to be written by a medical or mental health professional who is licensed to practice in your state. Additionally, the LMHP must have completed a “live” evaluation of you to diagnose your condition and determine whether an ESA would help you. A live consultation may be completed in person, over the phone, or through an online video call.

Here are some examples of licensed mental health professionals who could write a valid ESA Letter:

• Licensed counselor
• Licensed social worker
• Licensed nurse practitioner
• Physician
• Psychiatrist
• Licensed therapist
  

You can’t write your own ESA Letter. It’s also important to know that there are some online services that offer to give you an instant ESA Letter based on the information you provide by filling out an online form. This type of document is not a legitimate ESA Letter because it’s not written by an LMHP and it isn’t based on a live evaluation of your condition.

If you are already seeing a doctor or licensed therapist for your mental or emotional disability, you may ask them to write you an ESA Letter. However, some primary care physicians may not be familiar with the format of this document because they don’t specialize in mental health. For many people, it’s easiest and fastest to use an online service to get an ESA Letter after a telehealth evaluation.

State-Specific ESA Letter Rules (AR, CA, IA, LA, MT)

• Arkansas, California, Iowa, Louisiana, and Montana require a therapeutic relationship of at least 30 days before certain documentation for an assistance animal can be issued.
• This often means at least two consultations with the same licensed provider before your letter can be finalized.
• If you live in one of these states, plan for a longer timeline. Pettable follows all state rules and will schedule any required follow-ups.

How Do You Qualify for an Emotional Support Animal?

The eligibility requirements for an assistance animal, such as an ESA, are that you have a diagnosed emotional or mental disability and that an emotional support animal would be an effective part of your treatment plan. Numerous mental and emotional conditions may be eligible for an ESA:

• Bipolar disorder
• Anorexia or bulimia
• Social anxiety
• Post-traumatic stress disorder (PTSD)
• Schizophrenia
• Panic disorder
• Agoraphobia
• Attention-deficit/hyperactivity disorder (ADHD)
• Depression
  

There are many other mental or emotional disabilities that an emotional support animal may be able to help. The key is to get your condition diagnosed by an LMHP or physician and to discuss your symptoms with them to determine whether an ESA would help. 

To get a diagnosis for your mental health issue, you need to be evaluated by a licensed medical professional. An ESA Letter is similar to a prescription for a controlled medication. You can’t just write it yourself – it needs to be written and signed by a licensed physician or mental health provider.

The other part of eligibility for an emotional support animal is the relationship between the ESA and your condition. To qualify for an ESA, your medical provider or mental health professional must believe that an assistance animal would effectively help you cope with or reduce your symptoms. If your LMHP determines that an ESA would benefit you by providing comfort and support for your condition, they will officially recommend an emotional support animal by writing and signing an ESA Letter.

The Fair Housing Act and Assistance Animals

The Fair Housing Act is designed to protect people from discrimination from housing providers. Individuals with disabilities are protected under the FHA, which means that landlords can’t discriminate against them based on their disabilities. Additionally, the FHA requires housing providers to make reasonable accommodations for individuals with disabilities. One of these accommodations relates to assistance animals.

The U.S. Department of Housing and Urban Development (HUD) is responsible for enforcing the FHA. According to the HUD, assistance animals are protected under the FHA, and the definition of “assistance animal” includes emotional support animals. HUD’s 2020 guidance explains how landlords should evaluate requests and what information they may and may not ask for. This means that landlords are required to accommodate ESAs in most housing situations.

There are a few circumstances that are exempt from FHA rules, but most housing complexes must honor a request for accommodation of an assistance animal such as an ESA. However, you may have an easier time getting your request approved if you have an emotional support dog or ESA cat instead of an exotic animal such as a miniature horse or ferret.

Student and Subsidized Housing

If you live in university housing or in assisted or subsidized housing, similar accommodation rules apply under the FHA and Section 504. Submit your documentation early to Disability or Access Services to allow time for review and any campus-specific processes.

Can a Landlord Deny an Emotional Support Animal?

In most cases, a landlord cannot legally deny an ESA. The FHA applies to most housing situations, and the law only gives housing providers a few potential exemptions:

• If the type of housing is an owner-occupied building with four or fewer units
• If it’s a single-family house sold or rented by the owner without an agent
• If the housing is operated by a religious organization or private club that limits occupancy to members
• If the housing provider can prove that accommodating the ESA would “impose an undue financial and administrative burden”
• If doing so would change the essential nature of the housing operation
• If the ESA in question would be a threat to the health or safety of other tenants
  

As you can see, in most cases, the FHA requires landlords to accommodate ESAs. If your housing provider tries to deny your ESA and you don’t think the situation fits the exemption rules, you can file a complaint with the HUD.

When to Tell a Landlord About Your Emotional Support Animal?

According to guidance in the FHA, you do need to ask your landlord to accommodate your assistance animal. You can request accommodation verbally or in writing. While there isn’t a specific time that you need to make your request, it’s usually best to be up front and honest as much as possible. 

For example, if you are moving into a new residence that has pet restrictions and you want to have your ESA with you in your new home, it’s probably best to make your request before you move in. You don’t, however, need to ask about your ESA before you sign the lease. Remember that assistance animals are exempt from pet fees, so it’s important to make your request before you start making your rent payments to avoid paying unnecessary fees. Submitting a brief written request with your ESA letter helps keep the process clear and timely.

If you are already living in a place with pet restrictions and decide to get an ESA, you should inform your landlord about your new assistance animal. Making your request sooner rather than later may prevent complaints from neighbors or frustration from your landlord if they think you were trying to sneak your ESA in.

Do Emotional Support Animals Count Towards a Pet Limit?

Under the Fair Housing Act, assistance animals are not considered pets, so they are exempt from a housing provider’s pet rules and restrictions. If you are living in a housing complex that allows a certain number of pets, your ESA should not count toward that limit. For example, if your apartment complex allows each resident to have one cat but no dogs, you may have a pet cat and an emotional support dog as long as you have a legitimate ESA Letter for your dog.

In general, a housing provider can’t limit the number of assistance animals you have, provided you have proper documentation for all of them. But it’s a good idea to approach your housing situation with common sense. 

As an example, if you have five pit bulls that are ESAs and you want to keep them in a studio apartment, a landlord may be able to make a successful argument against letting you do so. In this circumstance, the landlord could likely make the case that accommodating your ESAs would present a safety hazard, cause property damage, and/or cost them a lot of money. 

Can One Letter Cover Multiple ESAs?

Multiple assistance animals may be accommodated when each is clinically justified by your provider. Some clinicians can list more than one animal in a single letter, while others may issue separate letters. Housing providers can assess the overall reasonableness of the request, including space and safety considerations, under the FHA.

Can Apartments Charge for Emotional Support Animals?

Because emotional support animals aren’t considered pets under the Fair Housing Act, housing providers cannot apply pet fees to ESAs. That means that an apartment complex may not charge you additional fees to keep your ESA in your unit. 

A housing provider also can’t charge fees based on breed or size. For example, if your apartment complex generally charges an extra monthly fee for pet dogs over 65 pounds, that policy wouldn’t apply to your emotional support dog no matter what size they are.

While a landlord cannot charge “pet rent” fees, pet fees, or pet deposits for your emotional support animal, you may still be liable if your ESA causes property damage. Standard security deposits and charges for actual damages still apply. If your ESA puppy ruins the carpet because it isn’t reliably potty trained, your landlord will likely keep your security deposit.

How to Make Sure Your ESA Letter is Legitimate

While there are many legitimate online providers of ESA Letters, there are some scams out there too. Before you spend money on a service or present your letter to your landlord, it’s important to make sure it meets all the requirements for ESA documentation. Here are the signs of a legitimate emotional support letter:

• It’s specifically written for and about you and includes your name and a clinically appropriate statement confirming you have a disability and that an ESA is recommended as part of your treatment 
• It’s written on the LMHP’s official letterhead and includes the address of their practice
• It lists the LMHP’s license number and/or includes their official seal
• It’s signed and dated
• It includes a recommendation for an emotional support animal in order to treat your mental or emotional disability
  

These are some of the hallmarks of a legitimate ESA Letter. Along with knowing what the letter should look like, it’s important to understand the eligibility requirements to get one.

To qualify for an ESA Letter, you need to have a mental or emotional disability that is diagnosed by a licensed medical or mental health professional. You must complete a live evaluation with this LMHP to get your diagnosis and letter. Be wary of ESA Letter providers that don’t require you to attend a telehealth consultation with an LMHP. A diagnosis and letter solely based on the results of an online quiz or self-diagnosis are not legitimate.

Do You Need to Register or Certify an ESA?

While some companies peddle ESA registration or certification products, these are in no way required for bringing an emotional assistance animal into your rented home. There is no federal ESA registry, nor a database requirement in most states, and any “certification” outside an ESA letter is invalid and useless. You are also not required to carry an ID card or outfit your ESA with a special leash, harness, or vest. An official ESA letter issued by the right medical healthcare provider is all you need.

Protect Your Rights With an ESA Letter for Housing

If you rely on an emotional support cat, dog, or other animal to help you cope with the symptoms of a mental illness, you know how important it is to keep your ESA in your home. Fortunately, the Fair Housing Act protects your right to do so.

In order to request accommodation under the FHA, you need to be able to prove to your landlord that your animal is an ESA. This means you need documentation of your mental or emotional disability from a medical provider along with their recommendation for an ESA. An ESA Letter can serve as this proof as long as you get a legit letter from a reliable source.

At Pettable, we make it easy and fast to get an ESA Letter online if you qualify for one. Our service connects you with an LMHP for a telehealth consultation and provides you with a signed ESA Letter if you are eligible for one. Getting your ESA Letter online is the first step toward ensuring that you can keep your emotional support animal with you wherever you live.

What Is An Emotional Support Animal?

If you’re considering obtaining an emotional support animal of your own, it’s important to understand exactly what emotional support animals are. According to the Americans with Disabilities Act (ADA), an emotional support animal is an animal companion that offers comfort, friendship, and sentimental assistance to those struggling with a mental or emotional disability. 

Emotional support animals can help those struggling with major life activities and have difficulty falling asleep, are frequently worried, or whose life is severely affected by any mental condition that's diagnosed by licensed mental health professionals. ESAs can provide unconditional love to alleviate symptoms of depression, anxiety, post-traumatic stress disorder, and many other mental health issues.

While dogs are the most common type of emotional support animal, any species of animal can qualify to become a legitimate emotional support animal. As long as the animal is proven to alleviate at least one aspect of a person’s mental and emotional disorders, their emotional support cat, horse, bird, or any other animal or pet they feel connected to can turn into their official emotional support animal.

What Laws Protect My Emotional Support Animal?

With a valid ESA letter, emotional support animals are only mentioned under two federal laws: the Fair Housing Act (FHA) and the Air Carrier Access Act (ACAA). However, service animals, including psychiatric service dogs, are completely covered under the Americans with Disabilities Act (ADA). This means they can travel anywhere with their owner, even in public places that don’t typically allow pets, and owners are entitled to reasonable accommodation.

Housing

The federal Fair Housing Act (FHA) protects residents in any U.S. state who have an emotional support dog as long as they have a legitimate ESA letter signed by licensed mental health professionals. The act prevents landlords or housing providers from discriminating against anyone with a disability and ensures that individuals with an emotional support animal have equal access to housing. Landlords may not charge pet rent, pet fees, or pet deposits for ESAs and may not enforce breed or size limits. A provider may deny a specific animal if it poses a direct threat, would cause significant property damage, or the request would create an undue financial or administrative burden consistent with HUD guidance.

Transportation & Air Travel

Since emotional support dogs are not protected under federal law like service dogs, they can be refused entry on public transportation such as buses or trains. However, many transportation services allow small pets, so depending on your animal's size and the service's policies, you should be fine on most forms of public transport.

When it comes to air travel, emotional support animals are also not allowed. With the Air Carrier Access Act (ACAA), emotional support animals were once permitted to fly in the cabin of airplanes. However, as of 2021, the ACAA has been modified so that only service animals are offered protection when flying since emotional support animals are now considered pets.

Employment

While employment is covered under the Americans with Disabilities Act, only service animals are protected under this law.

If you have an emotional support animal letter signed by a licensed mental health professional and believe you need their presence in the workplace, you could still make a case with your employer. While this decision is up to the discretion of your workplace, they may be accommodating to your requests. However, if your employer strictly decides against having an emotional support animal in the workplace, there isn't anything you can legally do to combat their choice.

Public Access

In most states, emotional support animals are not allowed to accompany their owners in public areas that are otherwise off-limits to pets. Only service animals have complete access. Both federal law under the Americans with Disabilities Act (ADA) and state law specify that a person with a mental or emotional disability can use a service animal in establishments such as restaurants, retail stores, and other businesses. However, the ESA laws do not protect using an emotional support animal in public places.

Misrepresenting an emotional support animal as a service animal is not only unethical but also illegal in many jurisdictions. However, the fines or penalties for doing so can vary depending on local laws and regulations. In the United States, for instance, misrepresenting a pet as a service animal may result in fines or other consequences, but these penalties can differ from state to state.

In some states, such as California, it is a misdemeanor offense punishable by a fine of up to $1,000 and/or up to six months in jail. Other states may have similar or different penalties. Additionally, individuals who falsely claim their pet as a service animal may face repercussions such as being denied access to certain establishments or services in the future.

It's essential to understand the distinction between emotional support animals and service animals, as misrepresenting one as the other can have serious legal and ethical implications. Service animals are specially trained to perform tasks that assist individuals with disabilities, while emotional support animals provide comfort and emotional support to individuals with mental health conditions but are not trained to perform specific tasks.

Emotional Support Animals vs Service Animals

While they might serve similar purposes, ESAs and service animals are not the same, and each has its own guaranteed protections. While a trained service dog is allowed in public places, such as restaurants, shopping centers, and medical facilities, ESAs are not; they are only permitted to live with you if you have an ESA letter. Here are some important ways the two types of assistance animals differ.

Service Dogs Must Be Specially Trained

Unlike ESAs, service dogs are required to be trained to perform specific tasks that help their owner deal with their daily mental health struggles. These tasks can include fetching medications, performing deep pressure therapy (DBT), or responding to emergencies. ESAs don’t need anything beyond basic behavioral training if any at all.

Service Dogs are Protected Under The ADA

The Americans with Disabilities Act (ADA) protects service dogs in numerous ways to ensure their owners are properly supported in every aspect of life, particularly in their public lives. ESAs are not recognized by the ADA as working dogs, so they are not permitted to accompany their owners in public accommodations. 

How to Train a Service Dog

If you want to make your canine companion an official service dog, you need them to be trained to perform specific tasks that aid your mental health disorder. While some time-tested pet owners could be well-versed in dog training, it’s ideal to get your potential service dog trained by a professional — like Pettable. Our convenient online program leads you through the training at your own pace, helping teach your dog how to properly care for you. Once you complete our training program, your pooch is an official service dog subject to all the federal protections available.

Emotional Support Animals vs Pets

It’s been proven that animals can help make people calmer, happier, and even more fulfilled. But are emotional support animals different from a beloved pet? So far, research from professionals remains inconclusive. While some suggest that ESAs may produce positive effects, support for the therapeutic effectiveness of emotional support animals tends to be scant.

For example, research has not been able to demonstrate that support animals provide significant benefits over what any regular pet would provide. According to a 2016 study published in the journal Professional Psychology: Research and Practice, it is not clear whether emotional support animals have any therapeutic effects beyond the positive benefits that animals provide in general. It states, “Little empirical data exists to support the conclusion that ESAs are effective in mitigating psychological disorders and related problems, and empirical research that does exist is inconsistent, sparse, and emerging.”

While exact research cannot prove the mental benefits of having an emotional support animal, many people and psychologists will argue that the presence of an emotional support animal is very important to the emotional and mental well-being of its owner. Taking their companion with them to run errands or go out of town can make many people’s lives better and more meaningful, rather than keeping a pet at home and isolated.