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Take our short assessment to learn more about our process and see if your PSD letter will work for you.
Always have the support you need by your side. Fly, travel, and live with your pet guaranteed.
Take our short assessment to learn more about our process and see if your ESA letter will work for you.
Getting an ESA letter in New York requires you to connect with a licensed mental health professional who can evaluate whether or not you meet the criteria for an ESA.
Thankfully connecting with a licensed mental health professional has never been easier. We've interviewed hosts of clinicians to find the ones with the most extensive mental health evaluation experience as well as a passion and expertise for support & service animals.
When you use our service will match you to the right clinician who is licensed in New York and has the experience to meet your needs.
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.
To get an emotional support animal in New York City you need to have a mental or emotional disability.
Additionally, your pet needs to help alleviate symptoms of that mental or emotional disability in some way.
Thankfully, the Big Apple understands how hard it can be for people who suffer from mental or emotional disabilities to cope in their day to day. As a result, NYC supports and endorses emotional support animals as part of someones ongoing mental health treatment.
The policies and regulations enacted by the state are friendly towards ESAs and we'll cover them more in depth below.
Emotional support animal laws in New York City follow the precedent set at the federal level. As a result, there is not much variation between the guidance we see at the federal level vs. the state level.
Below we'll dive into the specific of how each law applies to New York City residents and their emotional support animals as well as how it might differ from the federal regulations set forth regarding ESAs.
Get Your ESA LetterNew York City has a piece of legislation called the NYC Human Rights law. This legislation that NYC has enacted mirrors a lot the benefits we see granted to ESA owners under the federal housing law (FHA).
This law gives people the right to keep their emotional support animal in any housing unit regardless of any policies enacted by the landlord in New York City. Additionally, landlords in NYC cannot apply breed, weight, or any other restrictions to animals if they qualify as an emotional support animal.
Landlords are allowed to require tenants to keep their pets leashed in common areas, may require proof of vaccination if the pet is a dog, and may disallow the pet entirely if they pose a threat or cause undue damage/hardship to the housing provider.
In our experience undue damage or hardship typically will refer to an extremely aggressive pet or an unreasonable request like bringing a horse into an apartment building.
New York's human rights legislation is interpreted extremely broadly and is pretty favorable when it comes to whether NYC residents can bring their pets with them to work.
As a result, employers must accommodate the need for an emotional support animal whenever it is a reasonable accommodation.
That said, building owners can ask people to remove their pets if they are out of control, aggressive, or not house broken. As a result, if you depend on an emotional support animal in NYC and need them at work with you then you will be allowed to bring them with you, assuming they are well behaved and meet some of the above expected standards.
New York City follows the guidelines set forth by the Department of Transportation which is the federal entity that regulates whether or not an emotional support animal can travel on a plane.
In March 2021 the DOT announced that airlines could now determine at their discretion whether or not they accept emotional support animals. As a result, most domestic carriers have stopped accepting ESAs on planes but a great many international airlines (LATAM, Aeromexico, WestJet, Volaris, etc) still do honor ESAs on flights.
For New Yorkers the subway is obviously a big deal and per the MTAs guidelines support animals are treated like any other pet and in order to ride in the subway must be in an enclosed carrier. As a result, there are no additional protections offer to support animals on the subway.
Getting an emotional support animal in New York means you need to connect with a licensed mental health professional who can evalute your need for an ESA.
The easiest and best way to qualify is to find a clinician that has extensive experience with mental health evaluations as well as expertise with emotional support animals in particular and schedule a consultation.
Get Your New York ESA LetterThere are a variety of benefits that come with having an Emotional Support Animal Letter. HUD created these benefits so people with disabilities can always have the support they need. In this case it means ensuring you can always have your pet by your side and includes the following benefits:
The ADA wants to make sure that people that need support are never prevented from accessing the help they need. As a result, buildings, airlines, or other services that charge fees for you to bring your pet with you cannot legally charge you a pet fee if you have an ESA. The reason being is to make sure everyone can always have their pet that needs it.
Emotional Support Animals are protected by HUD. As a result, with a PSD letter you can ensure your pet is always accepted at any housing unit or apartment complex you ever move to. Much like the ADA regulations, HUD wants to ensure that people who need support from their pets can always have access to their treatment, regardless of where they live.
AirBnBs recognize emotional support animals as a critical component of someone's mental health treatment. As a result, you can legally bring your pet to any AirBnB regardless of their pet policy.
In March of 2021 the DOT release a new set of rules whereby ESAs are no longer federally protected and airlines are allowed to decide whether or not they accept ESAs. Most domestic carriers have decided that they will no longer accept ESAs. There are still many airlines that will honor an ESA and allow you to bring them in the cabin with you and not pay pet fees (Aeromexico, LATAM, Volaris, Westjet, etc). Please read our article on Which Airlines Allow Emotional Support Animals To Travel To Learn More. Before flying with an ESA we always encourage you to call in order to learn more about an airlines specific policy.
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
Pettable is the best provider because we're committed to making sure the process works for you. That means working with the best and most experience mental health professionals in the psychiatric service dog letter space, as well as providing a guarantee that your letter will work for you. We back all of this up with outstanding customer support, a renowned legal team, and a commitment to making sure you have an increidble experience.
We broke down the different services offered by every ESA service. And we looked for unbiased reviews from 3rd party sites.
Satisfaction Guarantee
Live Consultations
Transparent Team
Legal Support
Reviews
*review chart on how Pettable stacks up vs. the rest
Reviewed in Florida, April 15th, 2021
“I had such a great experience with Pettable from beginning to end. Rhiana was super helpful and thoroughly explained everything during my consultation. She created such a safe and comfortable environment during our conversation, making the process seamless. I highly recommend Pettable’s ESA services to my family and friends.”
Reviewed in Texas, August 10th, 2021
"I had a great experience with Pettable! I filled a form online and was contacted by a therapist shortly after. She was so nice and professional, really made me feel comfortable. The whole process went smooth and finally we got the ESA letter for Vito. First thing we did was take him to the beach for the first time! He had a blast with the sand and enjoy the water so we will definitely fly back there soon. Thank you so much for your services!"
Reviewed in Michigan, May 17th, 2021
“You were very attentive and I’m very satisfied with the provider I was assigned with, thank you again for helping relieve the stress of not being able to take my furry baby to our new home.”
Bolutife "Bolu", LCSW-S, MPA
Licensed Therapist
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.
Shaunae, M.S., LPC
Licensed Therapist
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.
Michael, LPC, LCDC
Licensed Therapist
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.
Jasmine, LCMHC
Licensed Therapist
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.
Rhiana, MA, LPC, LAC
Licensed Professional Counselor
I primarily work with people experiencing homelessness. I began doing emotional support evaluations to increase housing access to all.
Rebecca, LCSW
Clinical Social Worker
I have a BA in Psychology and completed my Masters in Social Work. I've spent my career as a clinical social worker, providing behavioral health support to patients.
At Pettable, we understand at a personal level the positive impact an animal can have on your life.
meet the team
