Effective Date: September, 2023
Please click here for a printable PDF version of this notice.
This Privacy Notice describes what information Pettable, Inc. (“Pettable”, “we”, or “us”) collects, uses, and shares when you interact with our website (pettable.com), emails we send, or otherwise interact or communicate with us (our “Services”).
This Privacy Notice explains the following:
Please note that this Privacy Notice does not apply to non-Pettable websites or services that state that they are offered under a different privacy notice. Please review the privacy policies on those websites and applications directly to understand their privacy practices.
For questions about our privacy practices, contact us at [email protected] or write to us at:
810 N Church St, Suite 67131
Wilmington, DE 19802
Pettable refers individuals to mental health professionals for the purpose of receiving emotional support animal (ESA) and psychiatric service dog (PSD) training evaluation and recommendation. In providing these Services, Pettable may collect, share, and store protected health information, as defined by the Health Insurance Portability and Accountability Act (“HIPAA”), as a business associate to the relevant mental health professional. As a business associate, Pettable cannot use or disclose protected health information in any way that the mental health professional itself may not. For information on how your mental health professional collects, uses, and shares your protected health information, please refer to their notice of privacy practices.
2. The Information We Collect
Depending on the nature of your interaction with Pettable we may collect information as follows:
Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction on our Services and Pettable itself does not collect or store payment card information.
We also use an advertising partner that may associate your actions on our online Services with information they or others have about you, including your email address. We may then receive this information to send you marketing communications. You can opt out of this sharing by visiting https://app.retention.com/optout.
Please note we may use other cookies set by other third-party partners for the above-described purposes. You may be able to opt out tracking by cookies or control how information collected by cookies is used via a number of means, as described below.
4. How We Use Your Personal Information
We may use the personal information we collect from you to:
We may use and share information in an aggregated or de-identified manner data at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.
6. How We Protect and Store Your Personal Information
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
7. Retention of Your Personal Information
We will retain your personal information for as long as is necessary to complete the purposes for which it was collected, or as may be required by law. California law requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information.
We utilize the following criteria to determine the length of time for which we retain information:
Individual pieces of personal information may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
8. Your Privacy Options
You may have certain choices when it comes to how we collect and use your personal information:
9. Children’s Information
We do not knowingly or intentionally gather Personal information about children. If we have inadvertently collected the personal information of a child, a parent or guardian of that child may contact us at [email protected] to request that we delete the information from our records or otherwise cease the use of that information.
10. Updates to This Privacy Notice
We may make changes to this Privacy Notice from time to time. The “Effective Date” at the top of this page indicates when this Privacy Notice was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Privacy Notice.
11. UAdditional Notice for California Residents
The California Consumer Privacy Act (CCPA) provides California residents with the right to receive certain disclosures regarding the collection, use, and sharing of their personal information, as well as the right to access, delete, correct, opt-out, and limit the use of sensitive personal information. These rights apply to all residents of California, regardless of whether you are a consumer, website visitor, or business contact. Please note our processing of protected health information is not covered by the CCPA.
Collection, Use, and Retention
You have the right to receive notice of the categories of personal information we collect, and the purposes for which those categories of personal information will be used. The following chart describes our practices with regard to the collection, use, and retention of your personal information. Certain personal information may fall into multiple categories, and in some circumstances, how we use and how long we keep the information within each category will vary. Please note the categories we use below to describe the information are those enumerated in the CCPA and the examples of personal information are illustrative and do not represent a complete description of the information we process.
We do not collect the following categories of personal information: biometric information and geolocation data.
Sale, Sharing, and Other Disclosure of Personal Information
Any category of personal information listed in the chart above may be disclosed for a business purpose to service providers, which are companies or individuals that we engage to conduct activities on our behalf. Service providers are restricted from using personal information for any purpose not related to our engagement.
California law also requires us to provide you with information regarding the parties to whom we sell (disclosing personal information for monetary or other benefit) or share (disclosing personal information for purposes of cross-contextual behavioral advertising) your information. We sell and share your identifiers and internet or other similar network activity information via cookies to analytics and advertising partners.
We may disclose your information in other ways that are not considered sales under the law. Please see “How We Share Personal Information” above for more information about how we share your information.
You have the right to access, delete, and correct certain personal information collected about you. You or your authorized agent may submit a request to access, delete, or correct your personal information by emailing [email protected] or visiting pettable.com/rights-request. In order to process your request, we must verify your identity. We do this by asking you to provide information we can match against information we may have collected from you previously and confirm your request using the email account stated in the request. If you are requesting access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
You also have the right to opt out of the sale or sharing of your personal information to third parties. To opt out, please visit our Do Not Sell or Share My Personal Information page at pettable.com/#manage-cookies. Please note that your right to opt out does not apply to our sharing of personal information with service providers, as described above.
While the CCPA provides you the right to limit use of sensitive personal information, we only process sensitive personal information for purposes permitted by the CCPA and therefore do not offer an option to limit further processing of your sensitive personal information.