To obtain an official ESA letter in Massachusetts, you must first have a live consultation with a licensed mental health professional (LMHP) who can practice in your state. Should they determine you qualify for an emotional support animal, they will write you an ESA letter.
With the availability of technology and telehealth services, completing this process online – without the hassles of waiting in traffic and long lines – has never been easier. Connect with one of our mental health professionals licensed in Massachusetts today!
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved *
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.
* For California residents, effective January 1, 2022, new law AB 468 requires those seeking an ESA letter for dogs to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
Massachusetts is aware of the benefits an emotional support animal can provide to a person with an emotional or mental disability. The state is accommodating to these individuals, protecting their rights to live anywhere with their emotional support animal, as long as they have an official ESA letter for housing.
Pursuant to the federal Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA), Massachusetts residents can live just about anywhere with their emotional support animal (or other assistance animal). These laws state that any housing provider must make reasonable accommodation for a current or potential tenant to live with their assistance animal, as long as they can provide a valid ESA or PSD letter. This is the case even if the landlord typically has a no-pets policy. They also cannot impose any additional fees or breed or weight restrictions on the individual.
Travel laws concerning emotional support animals have undergone some recent changes. With updates to the Air Carrier Access Act (ACAA), emotional support animals are no longer required to be accepted in the cabin of a flight (though service animals still have this protection). If you'd like to fly with your emotional support animal, check with the airline ahead of time and see if they might accommodate them. If not, you can have your support animal fly with you in the cabin in a carrier, as any regular pet would, or you might consider having them trained as a psychiatric service animal.
Massachusetts state law and federal law does not specify any requirement for employers to allow employees to bring their emotional support animals to work. While they must admit trained service dogs, when it comes to ESAs, the decision is at the discretion of the employer. Bring your ESA letter and ask your HR department if they might choose to accommodate you.
While service animals must be admitted in virtually all public places, emotional support animals do not share these rights. You can always bring along your ESA letter and ask an establishment if they will recognize emotional support animals and allow you to enter with yours. Otherwise, it may be best to leave your emotional support animal at home or stick to places that are already pet-friendly.
To qualify for an emotional support animal in Massachusetts, you must have a mental health condition and symptoms that are alleviated by the comforting presence of a companion animal. Only a licensed mental health professional can determine if you have a qualifying condition.
Meeting with a Massachusetts LMHP through a telehealth marketplace, such as Pettable, is one of the most convenient ways you can find out if you are eligible for an emotional support animal and obtain an ESA letter.
With Pettable's vast team of world-class mental health professionals, licensed in all states throughout the country, you're sure to be provided the best online ESA letter service you can find. Our highly qualified legal team ensures every step of the process is in line with federal and state laws and will be there to help you out, should any issues arise with your ESA or PSD letter. We also offer a satisfaction guarantee, meaning if your letter doesn't work for you, you'll get a full refund (yes, really).
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
What sets us apart from other online ESA providers? Our satisfaction guarantee, our live consultations between client and LMHP, our unmatched transparency, and our top-notch legal support.
We researched all the major online ESA sites, comparing their service offerings and unbiased customer reviews to those of Pettable. Check out the results below!
Money Back Guarantee*
Bolutife "Bolu", LCSW-S, MPA
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.
Shaunae, M.S., LPC
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.
Michael, LPC, LCDC
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.
Rhiana, MA, LPC, LAC
Licensed Professional Counselor
I primarily work with people experiencing homelessness. I began doing emotional support evaluations to increase housing access to all.
Licensed Clinical Social Worker
I'm a Licensed Clinical Social Worker and Certified Substance Abuse Counselor. I graduated from the Catholic University's National Catholic School of Social Service with a Master of Social Work.
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