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Emotional Support Animal (ESA) Letters for Massachusetts Residents

An ESA letter guarantees your pet will always be welcome in your home
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How to Get an ESA Letter in Massachusetts Online

To obtain an official ESA letter in Massachusetts, you must first have a live consultation with a licensed mental health professional (LMHP) who can practice in your state. Should they determine you qualify for an emotional support animal, they will write you an ESA letter. 

With the availability of technology and telehealth services, completing this process online – without the hassles of waiting in traffic and long lines – has never been easier. Connect with one of our mental health professionals licensed in Massachusetts today!

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Our fast and simple process:

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3-minute assessment

Answer a few questions about your ESA needs

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Consult with a therapist

We'll match you to a professional in your state

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Get your ESA letter

Receive it within 24 hours of getting approved *

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We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime, for an additional fee.

* For California residents, effective January 1, 2022, new law AB 468 requires those seeking an ESA letter for dogs to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.

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If your ESA Letter is not approved, we will refund 100% of your payment.

Emotional Support Animals in Massachusetts

Massachusetts is aware of the benefits an emotional support animal can provide to a person with an emotional or mental disability. The state is accommodating to these individuals, protecting their rights to live anywhere with their emotional support animal, as long as they have an official ESA letter for housing.


ESA Laws in Massachusetts

According to the federal Fair Housing Act (FHA), Massachusetts residents can live just about anywhere with their emotional support animal (or other assistance animal). These laws state that any housing provider must make reasonable accommodation for a current or potential tenant to live with their assistance animal, as long as they can provide a valid ESA letter. This is the case even if the landlord typically has a no-pets policy. They also cannot impose any additional fees or breed or weight restrictions on the individual. 

Travel laws concerning emotional support animals have undergone some recent changes. With updates to the Air Carrier Access Act (ACAA), emotional support animals are no longer required to be accepted in the cabin of a flight (though service animals still have this protection). If you'd like to fly with your emotional support animal, check with the airline ahead of time and see if they might accommodate them. If not, you can have your support animal fly with you in the cabin in a carrier, as any regular pet would, or you might consider having them trained as a psychiatric service animal. 

Massachusetts state law and federal law do not specify any requirement for employers to allow employees to bring their emotional support animals to work. While they must admit trained service dogs, when it comes to ESAs, the decision is at the discretion of the employer. Bring your ESA letter and ask your HR department if they might choose to accommodate you. 

While service animals must be admitted in virtually all public places, emotional support animals do not share these rights. You can always bring along your ESA letter and ask an establishment if they will recognize emotional support animals and allow you to enter with yours. Otherwise, it may be best to leave your emotional support animal at home or stick to places that are already pet-friendly. 

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How Do You Qualify for an ESA in Massachusetts? 

To qualify for an emotional support animal in Massachusetts, you must have a mental health condition and symptoms that are alleviated by the comforting presence of a companion animal. Only a licensed mental health professional can determine if you have a qualifying condition. 

Meeting with a Massachusetts LMHP through a telehealth marketplace, such as Pettable, is one of the most convenient ways you can find out if you are eligible for an emotional support animal and obtain an ESA letter. 

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Why Pettable? 

With Pettable's vast team of world-class mental health professionals, licensed in all states throughout the country, you're sure to be provided the best online ESA letter service you can find. Our highly qualified legal team ensures every step of the process is in line with federal and state laws and will be there to help you out, should any issues arise with your ESA letter. We also offer a satisfaction guarantee, meaning if your letter doesn't work for you, you'll get a full refund (yes, really). 

Why Pettable?


1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.

2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.

3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!

4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.

5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!

6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.

Why Pettable is the Best Online ESA Provider in Massachusetts

What sets us apart from other online ESA providers? Our satisfaction guarantee, our live consultations between client and LMHP, our unmatched transparency, and our top-notch legal support. 

We researched all the major online ESA sites, comparing their service offerings and unbiased customer reviews to those of Pettable. Check out the results below!

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Reviews

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Verified Reviews: 4.8/5
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Trust Pilot: 4.7/5
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Facebook: 4.6/5
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What our pet parents are saying

Verified customers. Real reviews.
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I had an incredible experience with Pettable. I had just moved and was looking for a new therapist, but knew an ESA would really help me with the transition, so I came to Pettable to get documentation so I didn’t have to wait months to get approval from my landlord to bring a pet home. The process was straightforward, timely, and made me feel so valid in my journey. Now I am raising a puppy and never been happier and healthier! I can’t recommend Pettable enough! 
“The process was straightforward, timely, and made me feel so valid in my journey.
Maddee W. Dog parent
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5.0
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My pup provides relief in stressful situations, particularly when I'm away on necessary travel. Pettable was an amazing resource, connecting me with a therapist who listened to my situation and provided advice above and beyond. I could hear Rhiana's compassion over our call and appreciated her patience. Grateful for this service!"
“I could hear Rhiana's compassion over our call and appreciated her patience.
Austin K. Dog parent
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5.0
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You were very attentive and I’m very satisfied with the provider I was assigned with, thank you again for helping relieve the stress of not being able to take my furry baby to our new home."
“Thank you again for helping relieve the stress.
Lauren M. Cat parent
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5.0
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Meet Our Top Licensed Clinicians

Jennifer Bronsnick

MSW, LCSW

Jennifer Bronsnick is a Licensed Clinical Social Worker, Anxiety Treatment Specialist, & Heartmath Certified Trainer. She provides customized workshops and trainings to working professionals and teams to help build resilience and reduce stress with practical strategies.

Book your consultation
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Emilie Kay

MSW, LCSW

I graduated with a Master of Social Work (MSW) from the University of Wisconsin-Milwaukee before obtaining my Licensed Clinical Social Worker (LCSW) in 2021. I have eight years of experience in the mental health field working in and with various populations, including case management, intake coordination, and residential, inpatient, and outpatient programs. I am certified in Brainspotting to help individuals deeply process negative emotions and trauma/significant life events. Additionally, I utilize Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing (MI), and safety planning in sessions/groups.

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Kassie Claughton

LCSW, Clinical Social Work/Therapist

I offer extensive experience supporting individuals in both outpatient and residential settings in the fields of social work and mental health. I am also a Certified Clinical Trauma Professional, Certified Alcohol & Drug Counselor-II, Substance Abuse Professional, Certified First Responder Counselor, and Board-Certified Telemental Health Provider.

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Marvy Beckman

LCSW

As a clinical social worker, I have been able to work within multiple types of settings, such as hospitals, community centers, and family welfare. I enjoy having the clinical and administrative experience to holistically serve those I work with.

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Frequently Asked Questions

Emotional Support Animal Overview
What would count as an emotional support animal?
How do I know if I qualify for an Emotional Support Animal?
What does the ESA process look like at Pettable?
How do I know my letter will work?
Can you confirm that this is legal?
What makes your ESA Letters legitimate?
What happens if my landlord wants to validate that my letter is legitimate?
How long does the process take from start to finish and how quickly will I get my ESA letter?
If I qualify, how would I go about getting an emotional support animal?
Are there benefits to having an Emotional Support Animal?
What is on your ESA letter?
I'm not familiar with the Fair Housing Act – what is it?
Do I need to renew my ESA letter?
How do your consultations work?
To get an ESA Letter, do I have to talk with a mental health professional?
Would an existing pet qualify as an Emotional Support Animal?
Can I qualify multiple pets with the same ESA letter?
My landlord says I can't keep my pet despite having a legitimate ESA letter. What do I do?
What does an ESA Letter let me do?
How does the Money Back Guarantee work?
Are there scams out there I need to be aware of?

Life feels so much better with an emotional support animal.

At Pettable, we understand at a personal level the positive impact an animal can have on your life.

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