The process of obtaining an emotional support animal (ESA) letter begins with an appointment with a licensed mental health professional (LMHP), as they have the expertise to assess your symptoms and determine whether you are eligible for an emotional support animal. Thanks to telehealth platforms like Pettable, this consultation can take place online, making the entire ESA approval process much simpler and more convenient. Get started with Pettable today and connect with one of our LMHPs from the comfort of your own home!
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved *
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.
* For California residents, effective January 1, 2022, new law AB 468 requires those seeking an ESA letter for dogs to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
If you struggle with your mental health, you may stand to benefit from the companionship of an emotional support animal. Although there are restrictions on where you can take your emotional support animal in public, the good news is that both federal and Montana law grant you and your ESA full and equal access to housing – including rental properties with “no pets” policies.
The federal Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) secure the rights of assistance animal owners (including ESA owners) to equal access to housing. This means that your housing provider must make reasonable accommodations for your emotional support animal to live with you, as long as you are in possession of a valid ESA letter. In fact, your ESA letter supersedes the landlord’s usual pet policies, and exempts you from any pet deposits or fees, as well as breed and weight restrictions.
However, ESA owners should keep in mind that unlike service animals, emotional support animals do not have equal access to most public places and businesses. This includes shops, restaurants, theaters, libraries, and hotels – unless they specifically allow pets. In most cases, if you'd like your emotional support animal to be admitted with you, try showing your ESA letter to the venue owner or manager (or your boss, in the case of your workplace). Presented with a valid ESA letter, they may choose to accommodate you.
Airlines also reserve the right to admit or reject emotional support animals on a case-by-case basis, as specified by the Air Carrier Access Act (ACAA). If you want to fly with your emotional support animal, contact the airline well in advance of your travel date to discuss your situation, and always mention your ESA letter. If the airline refuses, your ESA may still be able to travel as an ordinary pet, subject to the usual fees and restrictions.
To qualify for an emotional support animal, a mental health professional licensed in Montana must determine that you have an emotional or mental disability that inhibits you from engaging in one or more major life activities. If you qualify, your therapist can include having an emotional support animal as a component of your mental health treatment plan. This means that if you already have a companion animal for emotional support, they will now have official ESA status.
With Pettable, we’ll support you every step of the way during the ESA approval process. Our world-class therapists are knowledgeable about the therapeutic benefits of emotional support animals, and our legal team works tirelessly to ensure that our process is fully compliant with both federal and state laws. And in the very unlikely event that your psychiatric service dog (PSD) or ESA letter doesn’t work for your housing needs, we’ll provide you with a full refund for our services.
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
Check out the comparison chart to see how Pettable measures up to other well-known online ESA letter providers.
Money Back Guarantee*
Bolutife "Bolu", LCSW-S, MPA
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.
Shaunae, M.S., LPC
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.
Michael, LPC, LCDC
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.
Rhiana, MA, LPC, LAC
Licensed Professional Counselor
I primarily work with people experiencing homelessness. I began doing emotional support evaluations to increase housing access to all.
Licensed Clinical Social Worker
I'm a Licensed Clinical Social Worker and Certified Substance Abuse Counselor. I graduated from the Catholic University's National Catholic School of Social Service with a Master of Social Work.
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