To receive an emotional support animal (ESA) letter, you must have a live consultation with a licensed mental health professional (LMHP) in your state. Only they can determine whether or not you qualify for an emotional support animal and write you an ESA letter to make it official.
Fortunately, telehealth services, such as Pettable, have made this process simpler than ever, by allowing you to meet with a clinician licensed in your state without ever having to step foot outside your home.
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved *
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.
* For California residents, effective January 1, 2022, new law AB 468 requires those seeking an ESA letter for dogs to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
Recognizing the important role an emotional support animal can play in a person's mental health treatment plan, North Carolina has laws and policies in force to protect your rights and privileges as an ESA owner. These include the assurance that you can live anywhere with your emotional support animal, provided you have an official ESA letter for housing.
North Carolina law, like many other states, requires accommodation for service animals in most places. Emotional support animals, however, are not always afforded this same protection.
For example, with recent changes to the Air Carrier Access Act (ACAA), emotional support animals are no longer required to be admitted in the cabin for a flight. Sevice animals are still accommodated, but for ESAs, the decision is at the discretion of each airline. Call ahead of time and ask if they might be willing to admit you and your support animal. If not, your ESA can fly with you as a pet, or you may consider having them trained to be a psychiatric service animal.
When it comes to places of employment, the policies are largely the same. Employers are under no obligation to allow you to bring your emotional support animal to work. However, some workplaces may be understanding of your situation and, provided you present your ESA letter, may be willing to compromise.
In other public places, it's always a good idea to show your ESA letter and ask the establishment if they'll allow your animal to enter. If not, you might want to stick to places that already have pet-friendly environments.
Luckily, the federal Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) prohibit housing providers from turning down a potential tenant for owning either a service animal or an emotional support animal. In North Carolina, you must present your ESA letter, along with a written request for reasonable accommodation. As long you provide both of those things, the landlord must make reasonable accommodation for you to live with your assistance animal. This is the case regardless of their usual pet policy, breed or weight restrictions, or pet fees.
To be eligible for an emotional support animal in North Carolina, a mental health professional licensed in your state must assess your symptoms and determine whether you have a qualifying mental health condition. They also must conclude that you have a disability-related need for an ESA, meaning it alleviates a symptom of your condition simply by providing a comforting presence.
Because Pettable provides a thorough, legitimate, customer-focused process. With a top-notch legal team, you can rest assured that Pettable's transparent ESA and PSD letter-writing service is in alignment with both federal and state laws every step of the way. And we're so confident in our team of world-class mental health professionals (licensed in every state throughout the country), that we offer a satisfaction guarantee: the ESA or PSD letter your LMHP writes will work for you, or your money back.
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
We compared our services and real customer reviews to those of other major ESA providers online, and you can see our results in the chart below.
What sets us apart? A transparent process, superior legal support and customer service, live consultations, and our satisfaction guarantee.
Money Back Guarantee*
Bolutife "Bolu", LCSW-S, MPA
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.
Shaunae, M.S., LPC
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.
Michael, LPC, LCDC
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.
Rhiana, MA, LPC, LAC
Licensed Professional Counselor
I primarily work with people experiencing homelessness. I began doing emotional support evaluations to increase housing access to all.
Licensed Clinical Social Worker
I'm a Licensed Clinical Social Worker and Certified Substance Abuse Counselor. I graduated from the Catholic University's National Catholic School of Social Service with a Master of Social Work.