Getting an emotional support animal (ESA) letter online is a straightforward process for Virginia residents, especially with the help of Pettable. You can start by taking our online ESA letter assessment to determine your eligibility; the easy questionnaire only takes a few minutes, so you won’t waste a moment. Next, you’ll need to consult with a licensed mental health professional (LMPH) who is certified in Virginia; this could be your own licensed therapist or an LMHP from Pettable’s network of professionals certified by your state.
If you choose to meet with a Virginia-based LMHP through our service, you’ll make an online appointment for an easy telehealth consultation. After this is completed, you’ll receive your legitimate ESA letter within 24-48 hours of being approved. You’re sure to love the world-class customer service and support offered by Pettable, and our friendly professionals are happy to help you through every step, even after your ESA letter has been issued. Whether you’re a Virginian or a resident of any other state, we have you covered across America with our trusted online services.
Answer a few questions about your ESA needs
We'll match you to a professional in your state
Receive it within 24 hours of getting approved *
We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime, for an additional fee.
* For Arkansas, California, Iowa, Louisiana and Montana residents, new laws requires those seeking an ESA letter to establish a client-provider relationship with the individual for at least 30 days prior to providing documentation, which will result in having two consultations before qualifying.
In Virginia, and the rest of the U.S., an emotional support animal is defined as any domesticated animal that helps alleviate the symptoms of an individual’s mental health disorder by providing affection, attention, and companionship. The comfort and support they provide for their owners can ease some of the effects of anxiety, depression, post-traumatic stress disorder, and other mental health challenges.
Unlike physical or psychiatric service dogs (PSDs), ESAs are not recognized as working animals and are not protected under the Americans with Disabilities Act (ADA). However, they still have some rights when it comes to housing accommodations thanks to the federal Fair Housing Act (FHA), and for Virginians, there are regulations specific to the commonwealth that support disabled individuals and their ESAs.
Virginia emotional support animal laws largely mirror those at the federal level. The state is also quite pet-friendly and even has many laws in place to prevent animal cruelty. In addition, an individual in Virginia could face hefty fines for misrepresenting an animal as an assistance animal when it is not.
Below, we'll cover specifics on Virginia's ESA laws for public access, travel, work environment, and housing. This information will give you additional insight into the rights, protections, and benefits available to you as the owner of an emotional support animal in Virginia.
While the FHA offers safeguards for ESAs in rental housing situations, the Commonwealth of Virginia has laws that protect them and categorize them as “assistance animals,” placing them on the same level as service animals regarding housing. The Virginia Fair Housing Act bolsters federal law, prohibiting discrimination against anyone based on disability, race, color, religion, and many other factors. This includes discrimination against any disabled individual with an ESA letter who seeks private or public housing, including apartments and single-family homes.
The FHA guarantees that renters living with physical or mental health disabilities can keep their ESA or service dog in their dwelling without having to provide details about their disorder. Assistance animals are not required to have specialized training or certification, but if a person’s disability is not visible, a housing provider may request verification from a licensed health professional. However, an assistance animal may be denied or evicted if it poses a threat to other residents or the property, and the resident is responsible for ensuring the animal follows any applicable pet rules.
When it comes to air travel, Virginia doesn’t have any specific legislation to protect ESAs, relying on the Air Carrier Access Act (ACAA) to define how different assistance animals are allowed to fly with their owners. While most service dogs are allowed to accompany their owners in the cabin during flights, ESAs are not automatically granted the same guarantee. It’s up to individual air carriers to determine if an ESA can travel in the cabin and to define their own rules and requirements.
While they are not required to honor an ESA letter, some airlines may make exceptions; otherwise, ESAs are considered pets and must adhere to the carrier's pet travel rules.
Thanks to the Virginia Fair Housing Act (and the federal FHA), landlords, property managers, and housing administrators must allow ESAs and service dogs to live with disabled individuals regardless of any “no pet” policies. These tenants are also exempt from any fees that would be charged for standard pets.
However, when it comes to employment, companies are not required to allow assistance animals in the workplace. While the ADA mandates that employers must provide reasonable accommodations for disabled individuals, any ESA or service dog is subject to employers’ assistance animal policies. However, an ESA letter may help you persuade your employer to allow your ESA to accompany you in their space, as long as it doesn’t pose a threat to your coworkers or cause hardship for the business.
To qualify for an ESA in Virginia, you must be officially diagnosed with a mental health disability that is alleviated by the comfort, companionship, or affection of your assistance animal. Applicable mental health conditions include:
The diagnosis of your disability must come from a health professional who is specifically licensed in Virginia, who has consulted with you, evaluated your condition, and determined that you would benefit from having an ESA. In many cases, a legitimate ESA letter is required to verify your needs in the Commonwealth, but you are not required to register your assistance animal.
When you have an ESA letter, Virginia housing providers must allow emotional service animals to live with their owners without any fees, even if they have a “no pets” policy. No matter where you move, your beloved assistance animal can stay by your side.
For many people living with mental health struggles, loneliness can be a chronic condition that negatively affects their overall health. The companionship of an ESA is often a natural way to relieve loneliness and promote an active lifestyle.
Many mental health conditions can be relieved in some part by an ESA, especially for animal lovers. ESAs can provide comfort and affection that relieves anxiety or depression or reduces the stress levels associated with PTSD. Whether it’s a furry friend or a cold-blooded companion, an ESA can be a crucial component of ongoing treatment, as well.
To get a psychiatric service dog in Virginia, you’ll need to get diagnosed with a mental health disorder by a Virginia-certified LMHP, who can issue you a PSD letter. However, you also need to train your service dog to perform specific tasks that benefit your disorder. Pettable’s online PSD training program is a great way to train your PSD from home at a pace that fits your needs. We’re your one-stop shop for everything PSD and ESA-related in the Old Dominion state.
At Pettable, we have a wide network of licensed mental health professionals who are available to consult with you now. Whether you reside in Virginia or another state, we have a clinician ready to put you and your mental health requirements first. The support goes beyond our industry-leading LMHPs, we believe in our service and believe in the mission of providing accessible and meaningful care to those in need. Here's how we back it up:
1. We Guarantee Our Letters Will Work For You
At Pettable, we firmly believe that you shouldn't have to fret about the effectiveness of your letter. That's why we stand by our commitment to your satisfaction, ensuring your letter performs as intended, or you'll receive a refund.
2. World Class Mental Health Professionals
Our group of world-class mental health professionals is adept at crafting ESA letter prescriptions that are recognized across the United States, allowing you to access housing with your support pet wherever you live in the country.
3. Unmatched Customer Assistance
We understand the stress that often accompanies obtaining approval for your animal's residence so we've made significant investments in our dedicated support team. Rest assured, you'll always receive the care and assistance you require.
4. Licensed Across all 50 states
Our extensive network of mental health professionals spans the entire nation, and our robust team ensures that we can meet even the most pressing deadlines.
5. Genuine Connection & Legitimate Evaluations
To ensure the efficacy of your letter, live consultation with a mental health professional is crucial. At Pettable, we ensure that our clinicians adhere to HUD standards and conduct thorough phone consultations, allowing them to get to know you and your mental health situation intimately.
1. We Guarantee Our Letters Will Work For You
We believe you should not have to worry about your letter working or not. That's why at Pettable we offer a satisfaction guarantee - meaning your letter works or you get your money back.
2. World Class Mental Health Professionals
We have built a team of world class mental health professionals who can write you a PSD Letter prescription guaranteed to work anywhere you go.
3. Unparalleled Customer Support
We know getting your animal approved to travel or live with you can be stressful, which is why we invest so much in our team of dedicated support specialists to make sure you are always taken care of and have the support you need!
4. Licensed in all 50 states
Our network of mental health professionals is deep and spans across the entire country. Additionally, we have a deep team of mental health professionals to make sure we can meet any timeline.
5. Best In Class Legal Support
We are here to make sure your housing and travel needs are taken care of so you don't worry. Our legal team is dedicated to having your back should you need it!
6. Human Connection & Legitimate Evaluations
In order for your letter to work you need to have a live consultation with a mental health professional. At Pettable we make sure our clinicians adhered to HUD standards and conduct consultations over the phone to get to know you and your mental health situation well.
Pettable is the best provider because we're committed to making sure the process works for you. That means working with the best and most experienced mental health professionals in the ESA letter space, as well as providing a guarantee that your letter will work for you. We back all of this up with outstanding customer support and a commitment to making sure you have an incredible experience.
We broke down the different services offered by every ESA service. And we looked for unbiased reviews from 3rd party sites.
MSW, LCSW
Jennifer Bronsnick is a Licensed Clinical Social Worker, Anxiety Treatment Specialist, & Heartmath Certified Trainer. She provides customized workshops and trainings to working professionals and teams to help build resilience and reduce stress with practical strategies.
MSW, LCSW
I graduated with a Master of Social Work (MSW) from the University of Wisconsin-Milwaukee before obtaining my Licensed Clinical Social Worker (LCSW) in 2021. I have eight years of experience in the mental health field working in and with various populations, including case management, intake coordination, and residential, inpatient, and outpatient programs. I am certified in Brainspotting to help individuals deeply process negative emotions and trauma/significant life events. Additionally, I utilize Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing (MI), and safety planning in sessions/groups.
LCSW
As a clinical social worker, I have been able to work within multiple types of settings, such as hospitals, community centers, and family welfare. I enjoy having the clinical and administrative experience to holistically serve those I work with.
An emotional support animal provides comfort to help relieve a symptom or effect related to a person's disability. Also, there is no animal or breed restrictions for ESA's as long as it is reasonable and justified.
Note that being an emotional support animal is not the same as being a service animal (like seeing-eye dogs). These types of animals have stricter criteria that must be met, including different forms of training such as obedience, public access and disability training. These additional trainings are necessary since service dogs have public access and travel rights, unlike emotional support animals who are only protected under housing rights.
ESA's do not have public access or travel rights, so it's best to check with individual business guidelines to see if they allow ESA's. Additionally, you can train your dog to become a PSD (psychiatric service dog) in order to have public access and travel rights.
The general criteria is to have some emotional or psychological condition that is improved by having an animal that provides support. Conditions may include depression, generalized anxiety, paranoia, insomnia, and others. And remember, Emotional Support Animals do not require special training!
Only a licensed mental health professional is qualified to determine if you meet the criteria. Through our service, you can speak directly with a qualified mental health professional in the state where you reside. Pettable connects you with a licensed mental health professional for a consultation to determine if you qualify for an ESA. Unlike, some less legitimate services, we do not provide letters for fee, but instead we connect you to a professional for an honest evaluation.
Step 1: Once payment is submitted and your appointment is scheduled through our website, you will receive an email to activate your account.
Step 2: Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
Step 3: Your assigned clinician will call you at your scheduled appointment time and will let you know if you have qualified. If you've qualified, your clinician will upload your letter in your portal for you to view and print.
If for any reason you are not approved we will refund your entire purchase.
Get your official ESA Letter
When you take our quiz we collect information to match you with a therapist that has experience with your case and can meet your specific needs.
Additionally, to our knowledge, Pettable is the only provider that offers a full Money Back Guarantee - meaning if you do not qualify for a letter after your consultation or your landlord does not accept it after filing a complaint with the HUD, then we’ll refund 100% of your purchase.
We have experience with every kind of ESA situation - multiple pets, breed restrictions, weight/size restrictions, traveling across state lines, immediate turnaround, etc. We are confident we can help you with your specific ESA needs and if we can't, we will refund your money 100%. See our Money Back Guarantee FAQ for more information.
No problem, we've got your back!
Our mental health professionals should be able to call your landlord to verify the legitimacy of your letter.
Should your landlord request a validation of your letter, please have them reach out to your therapist using the contact information on your ESA letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
We can turn around an ESA letter in as fast as 24 hours! If you need it this quickly make sure to choose our "Express Service." You can select this option at checkout.
To ensure the fastest turn around possible, it is important that you sign and submit our consent forms.
We have an extensive network of mental health professionals, licensed across states, with wide range of availability and can route you to someone that is able to meet your timeline needs.
Once a consultation is concluded, letters are turned around within 24 hours and most of the time much more quickly than that.
After speaking with a licensed mental health professional and receiving your own ESA Letter, all you need to do is designate which animal will be your specific emotional support animal. It can be any breed or species, whether an existing pet or a new pet you adopt or rescue. You do not need to go to any specific breeder or place to acquire one.
Absolutely! There is research and data that support the theory that animals provide substantial and measurable emotional support. If you're thinking about the benefits of an emotional support animal, you can learn more by researching online or talking to qualified mental health professionals in our network.
Our ESA letters contain the following:
The Fair Housing Act requires housing providers such as landlords or management companies to allow the possession of animals that work, provide assistance for, or perform tasks that benefit individuals with qualified medical disabilities – or that provide emotional support to individuals to reduce a symptom or effect of a disability.
The Fair Housing Act also requires individuals, who wish to possess a service or support animal, to follow specific criteria relevant to the type of support needed.
For an emotional support animal, the individual has to speak with a licensed mental health professional in the state they reside and receive a prescription of an ESA Letter in order to qualify.
Although the Fair Housing Act and U.S. Department of Housing and Urban Development does not specify guidance around the issue of ESA letter expiration, we recommend that you renew your ESA letter annually for a few reasons:
Renewing your letter is easy through our seamless consultation process.
Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter.
To ensure our ESA letter are compliant, all of our consultations are conducted live over the phone in order to meet the legal standards set forth and assure the validity of your letter.
Yes. Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter. Since the letter grants privileges about keeping a pet in a place that otherwise would not allow it, base guidelines must be met to qualify.
Yes. An emotional support animal can be any breed or species as long as it supports an emotional or psychological condition.
Since emotional support animals do not require any training, your childhood pet or newly adopted animal can qualify.
Yes, you can register multiple pets on the same ESA letter. At Pettable we can accommodate up to two pets per letter for no additional charge.
According to the American Disabilities Act your request for multiple animals must be "reasonable".
An example of an unreasonable request is if you want four great danes registered as ESAs and you live in a tiny apartment.
In order to make sure we're meeting the standard of "reasonable" Pettable is able to accommodate up to two pets per letter as long as you meet the criteria to warrant an ESA letter.
At the end of the day it is a judgement call but we want to make sure that you are covered in any situation you're in, which is why we've set this policy.
Once you have a proper ESA Letter, your landlord is required by the Fair Housing Act to allow you to keep your designated emotional support animal with you at your place of residence.
Sometimes landlords create barriers for individuals in attempt to refrain from accommodating legitimate ESA's. If this occurs please reach out to your assigned mental health professional to validate or assist in verifying your legitimate ESA letter.
At Pettable, we understand at a personal level the positive impact an animal can have on your life.
meet the teamGet peace of mind with a service you can trust.