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How to Get an ESA Letter in Virginia Online
Getting an emotional support animal (ESA) letter online is a straightforward process for Virginia residents, especially with the help of Pettable. You can start by taking our online ESA letter assessment to determine your eligibility; the easy questionnaire only takes a few minutes, so you won’t waste a moment. Next, you’ll need to consult with a licensed mental health professional (LMPH) who is certified in Virginia; this could be your own licensed therapist or an LMHP from Pettable’s network of professionals certified by your state.
Emotional Support Animal Laws in Virginia
Virginia emotional support animal laws largely mirror those at the federal level. The state is also quite pet-friendly and even has many laws in place to prevent animal cruelty. In addition, an individual in Virginia could face hefty fines for misrepresenting an animal as an assistance animal when it is not.
Below, we'll cover specifics on Virginia's ESA laws for public access, travel, work environment, and housing. This information will give you additional insight into the rights, protections, and benefits available to you as the owner of an emotional support animal in Virginia.
Emotional Support Animals in Virginia
In Virginia, and the rest of the U.S., an emotional support animal is defined as any domesticated animal that helps alleviate the symptoms of an individual’s mental health disorder by providing affection, attention, and companionship. The comfort and support they provide for their owners can ease some of the effects of anxiety, depression, post-traumatic stress disorder, and other mental health challenges.
Unlike physical or psychiatric service dogs (PSDs), ESAs are not recognized as working animals and are not protected under the Americans with Disabilities Act (ADA). However, they still have some rights when it comes to housing accommodations thanks to the federal Fair Housing Act (FHA), and for Virginians, there are regulations specific to the commonwealth that support disabled individuals and their ESAs.
Virginia Emotional Support Animal Travel Laws
When it comes to air travel, Virginia doesn’t have any specific legislation to protect ESAs, relying on the Air Carrier Access Act (ACAA) to define how different assistance animals are allowed to fly with their owners. While most service dogs are allowed to accompany their owners in the cabin during flights, ESAs are not automatically granted the same guarantee. It’s up to individual air carriers to determine if an ESA can travel in the cabin and to define their own rules and requirements.
While they are not required to honor an ESA letter, some airlines may make exceptions; otherwise, ESAs are considered pets and must adhere to the carrier's pet travel rules.
Virginia Fair Housing Act and Employment
Thanks to the Virginia Fair Housing Act (and the federal FHA), landlords, property managers, and housing administrators must allow ESAs and service dogs to live with disabled individuals regardless of any “no pet” policies. These tenants are also exempt from any fees that would be charged for standard pets.
However, when it comes to employment, companies are not required to allow assistance animals in the workplace. While the ADA mandates that employers must provide reasonable accommodations for disabled individuals, any ESA or service dog is subject to employers’ assistance animal policies. However, an ESA letter may help you persuade your employer to allow your ESA to accompany you in their space, as long as it doesn’t pose a threat to your coworkers or cause hardship for the business.

How Do You Qualify for an Emotional Support Animal in Virginia?
To qualify for an ESA in Virginia, you must be officially diagnosed with a mental health disability that is alleviated by the comfort, companionship, or affection of your assistance animal. Applicable mental health conditions include:
- Depression
- Bipolar disorder
- Anxiety or panic disorders
- Post-traumatic stress disorder (PTSD)
- Schizophrenia
- Autism
The diagnosis of your disability must come from a health professional who is specifically licensed in Virginia, who has consulted with you, evaluated your condition, and determined that you would benefit from having an ESA. In many cases, a legitimate ESA letter is required to verify your needs in the Commonwealth, but you are not required to register your assistance animal.

Benefits of an Emotional Support Animal for Virginia Residents
You Can Live Anywhere With Your ESA
When you have an ESA letter, Virginia housing providers must allow emotional service animals to live with their owners without any fees, even if they have a “no pets” policy. No matter where you move, your beloved assistance animal can stay by your side.
They Provide Companionship
For many people living with mental health struggles, loneliness can be a chronic condition that negatively affects their overall health. The companionship of an ESA is often a natural way to relieve loneliness and promote an active lifestyle.
They Support Your Mental Health
Many mental health conditions can be relieved in some part by an ESA, especially for animal lovers. ESAs can provide comfort and affection that relieves anxiety or depression or reduces the stress levels associated with PTSD. Whether it’s a furry friend or a cold-blooded companion, an ESA can be a crucial component of ongoing treatment, as well.
How to Get a Psychiatric Service Dog in Virginia
To get a psychiatric service dog in Virginia, you’ll need to get diagnosed with a mental health disorder by a Virginia-certified LMHP, who can issue you a PSD letter. However, you also need to train your service dog to perform specific tasks that benefit your disorder. Pettable’s online PSD training program is a great way to train your PSD from home at a pace that fits your needs. We’re your one-stop shop for everything PSD and ESA-related in the Old Dominion state.

Why Pettable is the Best Online ESA Provider in Virginia
Pettable is the best provider because we're committed to making sure the process works for you. That means working with the best and most experienced mental health professionals in the ESA letter space, as well as providing a guarantee that your letter will work for you. We back all of this up with outstanding customer support and a commitment to making sure you have an incredible experience.
We broke down the different services offered by every ESA service. And we looked for unbiased reviews from 3rd party sites.
Guarantee*
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Frequently Asked Questions
Emotional Support Animal Overview
An emotional support animal provides comfort to help relieve a symptom or effect related to a person's disability. Also, there is no animal or breed restrictions for ESA's as long as it is reasonable and justified.
Note that being an emotional support animal is not the same as being a service animal (like seeing-eye dogs). These types of animals have stricter criteria that must be met, including different forms of training such as obedience, public access and disability training. These additional trainings are necessary since service dogs have public access and travel rights, unlike emotional support animals who are only protected under housing rights.
ESA's do not have public access or travel rights, so it's best to check with individual business guidelines to see if they allow ESA's. Additionally, you can train your dog to become a PSD (psychiatric service dog) in order to have public access and travel rights.
The general criteria is to have some emotional or psychological condition that is improved by having an animal that provides support. Conditions may include depression, generalized anxiety, paranoia, insomnia, and others. And remember, Emotional Support Animals do not require special training!
Only a licensed mental health professional is qualified to determine if you meet the criteria. Through our service, you can speak directly with a qualified mental health professional in the state where you reside. Pettable connects you with a licensed mental health professional for a consultation to determine if you qualify for an ESA. Unlike, some less legitimate services, we do not provide letters for fee, but instead we connect you to a professional for an honest evaluation.
Step 1: Once payment is submitted and your appointment is scheduled through our website, you will receive an email to activate your account.
Step 2: Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
Step 3: Your assigned clinician will call you at your scheduled appointment time and will let you know if you have qualified. If you've qualified, your clinician will upload your letter in your portal for you to view and print.
If for any reason you are not approved we will refund your entire purchase.
Get your official ESA Letter
When you take our quiz we collect information to match you with a therapist that has experience with your case and can meet your specific needs.
Additionally, to our knowledge, Pettable is the only provider that offers a full Money Back Guarantee - meaning if you do not qualify for a letter after your consultation or your landlord does not accept it after filing a complaint with the HUD, then we’ll refund 100% of your purchase.
We have experience with every kind of ESA situation - multiple pets, breed restrictions, weight/size restrictions, traveling across state lines, immediate turnaround, etc. We are confident we can help you with your specific ESA needs and if we can't, we will refund your money 100%. See our Money Back Guarantee FAQ for more information.
We employ a vetted network of licensed and qualified mental health professionals who possess the credentials necessary to write a certified ESA Letter.
Our website is also HIPAA Compliant, ensuring that your information is protected according to nationally mandated federal law.
Phone Consultation - Our professionals will reach out to you to setup a phone consultation and establish a relationship.This gives our professionals the authority and basis for prescribing you an ESA letter.
Compliant Letters - The ESA Letter is issued directly from a LMHP with their license number and their contact information included. The letter will come on the professional letterhead of the Licensed Mental Health Professional and contain everything legally required for an ESA prescription within the body of the letter.
No problem, we've got your back!
Our mental health professionals should be able to call your landlord to verify the legitimacy of your letter.
Should your landlord request a validation of your letter, please have them reach out to your therapist using the contact information on your ESA letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
We can turn around an ESA letter in as fast as 24 hours! If you need it this quickly make sure to choose our "Express Service." You can select this option at checkout.
To ensure the fastest turn around possible, it is important that you sign and submit our consent forms.
We have an extensive network of mental health professionals, licensed across states, with wide range of availability and can route you to someone that is able to meet your timeline needs.
Once a consultation is concluded, letters are turned around within 24 hours and most of the time much more quickly than that.
After speaking with a licensed mental health professional and receiving your own ESA Letter, all you need to do is designate which animal will be your specific emotional support animal. It can be any breed or species, whether an existing pet or a new pet you adopt or rescue. You do not need to go to any specific breeder or place to acquire one.
Absolutely! There is research and data that support the theory that animals provide substantial and measurable emotional support. If you're thinking about the benefits of an emotional support animal, you can learn more by researching online or talking to qualified mental health professionals in our network.
Our ESA letters contain the following:
- The official letterhead of the mental health professional.
- Their business, contact information, and signature.
- Their license information which allows anyone to check the status of their license.
- Their confirmation that you meet the definition of a disability and recommendation for an emotional support animal.
The Fair Housing Act requires housing providers such as landlords or management companies to allow the possession of animals that work, provide assistance for, or perform tasks that benefit individuals with qualified medical disabilities – or that provide emotional support to individuals to reduce a symptom or effect of a disability.
The Fair Housing Act also requires individuals, who wish to possess a service or support animal, to follow specific criteria relevant to the type of support needed.
For an emotional support animal, the individual has to speak with a licensed mental health professional in the state they reside and receive a prescription of an ESA Letter in order to qualify.
Although the Fair Housing Act and U.S. Department of Housing and Urban Development does not specify guidance around the issue of ESA letter expiration, we recommend that you renew your ESA letter annually for a few reasons:
- Landlords or property managers may refuse to accept an ESA letter that is expired. Renewing your letter enables you to provide current documentation that verifies your need for an emotional support animal as still relevant.
- Clinicians may not validate an ESA letter that is expired in the event a landlord or property manager reaches out to verify. An annual consultation with a clinician to discuss your needs for an ESA letter is advised in order to keep licensed professional recommendations current.
Renewing your letter is easy through our seamless consultation process.
Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter.
To ensure our ESA letter are compliant, all of our consultations are conducted live over the phone in order to meet the legal standards set forth and assure the validity of your letter.
Yes. Federal and state laws require a live consultation over the phone, video, or in person to properly vet and qualify an individual to warrant an ESA Letter. Since the letter grants privileges about keeping a pet in a place that otherwise would not allow it, base guidelines must be met to qualify.
Yes. An emotional support animal can be any breed or species as long as it supports an emotional or psychological condition.
Since emotional support animals do not require any training, your childhood pet or newly adopted animal can qualify.
Yes, you can register multiple pets on the same ESA letter. At Pettable we can accommodate up to two pets per letter for no additional charge.
According to the American Disabilities Act your request for multiple animals must be "reasonable".
An example of an unreasonable request is if you want four great danes registered as ESAs and you live in a tiny apartment.
In order to make sure we're meeting the standard of "reasonable" Pettable is able to accommodate up to two pets per letter as long as you meet the criteria to warrant an ESA letter.
At the end of the day it is a judgement call but we want to make sure that you are covered in any situation you're in, which is why we've set this policy.
Once you have a proper ESA Letter, your landlord is required by the Fair Housing Act to allow you to keep your designated emotional support animal with you at your place of residence.
Sometimes landlords create barriers for individuals in attempt to refrain from accommodating legitimate ESA's. If this occurs please reach out to your assigned mental health professional to validate or assist in verifying your legitimate ESA letter.
The most common type of fraud we've seen are in particular sites that claim to certify service animals (different from emotional support animals) without requiring any formal testing or accreditation typical for that process. The US has cracked down on these forms of fraud. Now they will enact hefty fines – or even jail time – for caught offenders.
These are the clues you should be on the lookout for to spot a scam: The service does NOT require you to speak with someone live over the phone – All legitimate ESA Letter providers are required by law to ensure that you speak with a licensed mental health professional over the phone or video. If a service asks you to answer questions using a quiz or "exam" but doesn't ask you to schedule a live consultation afterwards, it is probably a scam. Pettable is not a purchase-diagnosis website, but instead refers you to a licensed professional who conducts a live evaluation and provides a legitimate ESA letter per their professional discretion.