Jacksonville, Florida is a city of rivers, beaches, and bold Southern charm. With its sprawling green spaces, dog-friendly locales, and laid-back lifestyle, itâs no wonder more locals are embracing emotional support animals (ESAs) to support their mental health and housing security. Whether youâre a young professional in Riverside, a Navy family near Mayport, or a retiree in Mandarin, an ESA can make a meaningful difference in your everyday well-being.
At Pettable, we provide fully compliant ESA letters that meet Florida legal requirements. Our streamlined online process connects Jacksonville residents with licensed Florida mental health professionals who can evaluate your need and, if qualified, issue a valid ESA letter for housing anywhere in Duval County and beyond.
Pettable makes the process easy and confidential:

All Pettable ESA letters are issued by providers licensed in Florida and are compliant with the Fair Housing Act and Florida Statute 760.27.


Life in Jacksonville has its perksâocean breezes, affordable housing, and a strong sense of communityâbut it also comes with challenges. From managing work-life balance in a growing city to coping with isolation or chronic stress, ESAs offer tangible emotional relief.
Key benefits include:
- Mental Health Support â ESAs can help ease symptoms of anxiety, PTSD, depression, and other conditions
- Loneliness & Isolation Relief â Especially helpful for remote workers, single adults, and seniors
- Structure During Life Transitions â Whether youâve moved, lost a loved one, or faced a major life change, animals provide comforting routine
- Housing Protection â Jacksonvilleâs competitive rental market makes having an ESA letter essential for avoiding pet fees and breed restrictions
- Access to the Outdoors â Jacksonvilleâs beaches, trails, and dog parks make it easy to include your ESA in daily life
ESA Laws in Florida That Apply to Jacksonville
Florida laws protect ESA owners under the Fair Housing Act (FHA) and Florida Statute 760.27:
- Landlords must accept valid ESA letters even in buildings with no-pet policies
- Pet fees, deposits, and breed restrictions are waived for ESA holders
- ESA letters must be issued by a Florida-licensed clinician who has evaluated you
- ESAs are only protected in housing, not public areas or businesses
We always stay up to date on the most recent ESA laws in Florida and the broader United States, read more on Florida ESAÂ laws relevant to you as a resident.
In a city as large and varied as Jacksonville, ESAs offer vital support across many walks of life. From bustling downtown professionals to families near NAS Jax, the emotional and practical benefits of having an ESA can be transformative.
ESAs are especially helpful for:
- College students attending UNF, FSCJ, or Jacksonville University managing stress and isolation
- Young professionals in Riverside, San Marco, and Brooklyn balancing work and mental health
- Military families stationed near Naval Station Mayport or NAS Jacksonville
- Parents supporting neurodivergent children or those with emotional challenges
- Seniors and retirees in Mandarin, Southside, and the Beaches communities seeking companionshipâ
- Renters navigating pet restrictions or high fees in the cityâs competitive housing market

Although ESAs do not have public access rights, Jacksonville is home to many pet-friendly establishments that welcome emotional support animals in outdoor or designated spaces.
- Dog Wood Park â A massive off-leash park with swimming ponds, agility equipment, and shaded trails
- Tillie K. Fowler Regional Park â Popular for hiking and dog walking with scenic trails along the Ortega Riverâ
- Kathryn Abbey Hanna Park â Dogs are allowed on-leash throughout most of the park and even on the beach during designated hours
- The Bread & Board â A casual sandwich and charcuterie spot with pet-friendly outdoor seating in Riverside
- Brew Five Points â A cozy coffee and craft beer hangout that welcomes dogs on its patio
- Wicked Barley Brewing Company â A local favorite with a dog-friendly beer garden, riverfront views, and pup treats
- Southern Grounds â With locations in San Marco and Neptune Beach, their patios are popular with dog loversâ
- Kanine Social â A unique dog park/bar/cafĂ© hybrid that offers off-leash indoor and outdoor areas for dogs and plenty of amenities for their humans
- Earth Pets Natural Pet Market â Holistic pet foods and accessories with friendly staff and a strong local following
- Pet Creations â Grooming, daycare, and spa services tailored to pet wellness
- Bark on Park â Boutique, grooming, and doggy daycare in the heart of Springfield
Please call ahead or check each businessâs pet policy before visiting.
Understanding the distinction between the two is key:
Emotional Support Animals (ESAs)
- Offer comfort for mental health conditions
- Do not require specialized training
- Protected under housing law only
Service Animals
- Trained to assist with specific disabilities
- Permitted in public spaces under ADA law
Misrepresenting a pet as a service animal is illegal in Florida and can lead to fines or legal action.
Learn more about service animals in Florida
Frequently Asked Questions
An emotional support animal helps individuals who are suffering from mental and/or emotional disabilities by providing support.
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Once previously overlooked mental health conditions are more easily diagnosed as medical professional learn more about mental health and in many cases, an ESA is a critical part of the coping process. While ESAs are not the same as service animals because they are not trained to perform a specific task, an ESA can be just as important to a person as a service animal. ESAs are responsible providing their owners with a comforting presence which can facilitate the performing of daily life's tasks. Just like service animals, ESAs have right under state and federal laws.
A Licensed Professional In Your State - All of our Licensed Mental Health Professionals are fully qualified and have passed board exams. The LMHP we select if you reside in Florida will be one that is legally qualified to approve ESA Letters for the state of Florida.
Most of the time, no. It used to be that ESAs were required to be allowed on any flight with any airline. Recently, however, this has changed. Airlines are no longer required to accommodate support animals â only service animals.
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Some companies have still kept their ESA programs in place. But many domestic airlines have chosen not to. Be sure to check with airlines before choosing your flight to find out if they will accommodate your furry companion.
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If your ESA will not be accommodated by the airline, they will need to fly with you as any other pet would â including any fees or regulations applicable for flying with a pet.
Yes, absolutely. In 2020, a new law was enacted in Florida to prevent this misuse of ESAs. However, since that the Fair Housing Act (FHA) is a federal law, it is still applicable and enforceable in Florida. This law allows owners of ESAs to live with their assistance animals in any housing â including places with a âno-petâ policy.
No. Since federal law protects individuals with ESAs and service animals, a condominium landlord cannot discriminate against those individuals nor deny their reasonable requests for accommodation.
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This means, though, that the accommodation request must be reasonable, and that the animal poses no threat to others or the property.
The process to get an ESA in Florida is rather straightforward â you must have a live consultation with a mental health professional licensed in the state of Florida. If the clinician determines you are eligible for an ESA, they will write you an ESA letter certifying your animal as a legitimate support animal and an important part of your treatment for a mental or emotional health condition.
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For more information on how to get an ESA letter, check out this post.
Nearly any mental or emotional disability can qualify for an ESA. Ultimately, it is up to a licensed mental health professional to decide if an individualâs condition may be benefited from animal companionship.
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Some common disabilities that may be improved by having an ESA include:
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* Anxiety
* Depression
* Post-traumatic stress disorder
* Stress
* Personality disorders
* Schizophrenia
* Phobias
In 2020, a new Florida bill was passed in an attempt to clarify laws surrounding the use of ESAs. It also aimed to prevent the misuse of such assistance animals.
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The law requires that landlords accept individuals with disabilities and their ESAs. They cannot ask you what your diagnosis is. They also cannot require that your ESA have special training. They cannot charge you any extra for having an ESA.
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The new law also clarifies that an ID card, patch, certificate, or other registration isnât enough to prove your companion is, in fact, an ESA. The only way to legitimize an ESA is through a valid ESA letter written by a mental health professional licensed in the state of Florida who has provided care to you at least once.
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The letter must specify that you have a mental or emotional disability for which the animal is necessary to treat your condition or ease your symptoms. The letter also must be on the LMHPâs letterhead and include their license details, the issue date, and state.
While service animals can generally go anywhere in public, support animals donât have the same access and legal protection. ESAs are required by law to be allowed in any residence, regardless of whether that place typically allows pets or not. But only some airlines allow ESAs.
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Other public places, such as hotels, restaurants, and stores, have no obligation to allow your ESA to enter. However, if you ask ahead of time and provide your ESA letter, some places may choose to be accommodating of your ESA.
There is no limit to the amount of emotional support animals you can have in Florida. The longer answer is a bit more nuanced in that each ESA must help you with your disability in some way shape or form. Additionally, your request must be reasonable (i.e. bringing 5 Great Danes into a Florida studio apartment likely won't be reasonable).
An emotional support animal is very similar to a service animal in that they both help relieve symptoms of a mental or emotional disability. However, service animals can be used to help with both physical and mental/emotional disabilities.
Additionally, service animals are held to a different standard of training. At Pettable we can evaluate clients to see if they present with mental or emotional disabilities that would qualify them for a psychiatric service animal (more on this below).
No, a landlord cannot deny an emotional support animal in Florida if you have a valid ESA letter from a licensed mental health professional in your state.
While there is no official âregistrationâ for ESAs, you do need an ESA letter to legitimize your animal as an emotional support companion. Once you obtain a valid ESA letter from a licensed mental health professional, your dog is recognized as an official ESA.
Public places, such as restaurants and stores, have no legal obligation to accommodate your ESA. But, of course, it doesnât hurt to ask, and some places may allow your furry companion to enter if you simply show them your ESA letter.
Anxiety can qualify for an emotional support animal in Florida if it presents as a disability that impairs your life in one or more ways. To find out if your anxiety qualifies for an ESA get in touch with one of our clinicians for a mental health evaluation risk free (if you don't get approved we'll refund you 100%).
No. The FHA protects individuals with disabilities from being discriminated against by housing providers. Because of this, even a landlord who typically charges for pets to be allowed on the premises cannot charge for your to keep your emotional support pets with you.
An emotional support animal is very similar to a psychiatric service animal in that they both help relieve symptoms of a mental or emotional disability. The process for qualifying for an ESA or PSA is exactly the same.
Where they differ is in the standard of training. A Psychiatric Service Animal has training standards that they are required to meet (no formal evaluation is necessary, but the ADA puts out general guidelines) whereas an emotional support animal does not need to meet any behavioral or training standards. A PSA needs to meet the following criteria:
1. Well Mannered In Public - This means they generally need to not bark, chase other dogs, jump on other people, and basically need to behave well when outside of your home.
2. Trained To Perform A Task That Alleviates A Symptom of Your Mental Health Disability - This can be any task as long as it helps impact your mental or emotional disability in some way.
For more information on Psychiatric Service Animals please read our blog article "What Is A Psychiatric Service Animal".
The easiest and quickest way to find out if you qualify for an emotional support animal letter is to connect with a licensed mental health professional online. Telemedicine eliminates the hassle of long lines or needing to go physically in person for an evaluation. Connected with experienced mental health professionals from the comfort of your own home to find out if you qualify for an emotional support animal in Florida.