Free Pre-Screening

Get your official ESA Letter consultation from a trusted therapist.

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Trusted by 10,000+ customers
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Full refund if your letter doesn’t work
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Our fast and simple process:

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3-minute assessment

Answer a few questions about your ESA needs

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Consult with a therapist

We'll match you to a professional in your state

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Get your ESA letter

Receive it within 24 hours of getting approved

Get your official ESA Letter
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We'll help with any extra forms you need signed and our therapists are available to talk to your landlord anytime.

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Money Back Guarantee
If your ESA Letter is not approved, we will refund 100% of your payment.

What our pet parents are saying

Verified customers. Real reviews.
Percy was an absolute pleasure to talk to. I was very anxious about having to talk about my mental health issues with a stranger but he made it very easy and I did not hang up feeling activated or triggered which I was worried about. Thank you both so much for your time, I am very grateful. In fact, Nala and I are both very grateful!”
“I am very grateful. In fact, Nala and I are both very grateful!
Taisha W. Dog parent
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My pup provides relief in stressful situations, particularly when I'm away on necessary travel. Pettable was an amazing resource, connecting me with a therapist who listened to my situation and provided advice above and beyond. I could hear Rhiana's compassion over our call and appreciated her patience. Grateful for this service!"
“I could hear Rhiana's compassion over our call and appreciated her patience.
Austin K. Dog parent
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You were very attentive and I’m very satisfied with the provider I was assigned with, thank you again for helping relieve the stress of not being able to take my furry baby to our new home."
“Thank you again for helping relieve the stress.
Lauren M. Cat parent
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Why Pettable?

1. We guarantee our letters will work for you
We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%

2. We're compliant with federal and state laws
At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.

3. World Class Mental Health Professionals
We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexbility to meet any timeline.

4. We work in your state
We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.

5. Unparalleled customer support
If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered.

6. Best In Class Legal Support
Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Learn more

Meet our Selected Therapists

Headshot of therapist: Bolutife
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19 Reviews

Bolutife "Bolu", LCSW-S, MPA

Licensed Therapist
Equipped with over 13 years, Bolu has worked with various populations (adolescents, couples, families, and adults), but finds passion in working with the BIPOC community suffering from trauma.

Headshot of therapist: Shaunae
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19 Reviews

Shaunae, M.S., LPC

Licensed Therapist
I have worked in the mental health field for 10 years with experience across diverse populations and communities. I’m dedicated to ensuring the best care possible.

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32 Reviews

Michael, LPC, LCDC

Licensed Therapist
I graduated from UT Dallas with my BA in Psychology, University of the Southwest with my MS in counseling, and California Southern University with my PsyD in Psychology, but have been an LPC and LCDC since 2011.

Headshot of therapist: Jasmine
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32 Reviews

Jasmine, LCMHC

Licensed Therapist
I graduated with a BA in Political Science and a minor in Psychology. I completed my Masters in Clinical Mental Health Counseling. Since graduating, I have been working in private practice.

Headshot of therapist: Rhiana
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29 Reviews

Rhiana, MA, LPC, LAC

Licensed Professional Counselor
I primarily work with people experiencing homelessness. I began doing emotional support evaluations to increase housing access to all.

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23 Reviews

Melissa, LCSW

Licensed Clinical Social Worker
I'm a Licensed Clinical Social Worker and Certified Substance Abuse Counselor. I graduated from the Catholic University's National Catholic School of Social Service with a Master of Social Work.

Frequently Asked Questions

What does the ESA process look like at Pettable?
How do I know my letter will work?
Can you confirm that this is legal?
What makes your ESA Letters legitimate?
What happens if my landlord wants to validate that my letter is legitimate?
How long does the process take from start to finish and how quickly will I get my ESA letter?
If I qualify, how would I go about getting an emotional support animal?
What is on your ESA letter?
I'm not familiar with the Fair Housing Act – what is it?
How do your consultations work?
To get an ESA Letter, do I have to talk with a mental health professional?
Can I register multiple pets on the same ESA letter?
Would an existing pet qualify as an emotional support animal?
My landlord says I can't keep my pet despite having a legitimate ESA letter. What do I do?
What does an ESA Letter let me do?

What Is An Emotional Support Animal?

An emotional support animal helps individuals who are suffering from mental and/or emotional disabilities by providing support.

Once previously overlooked mental health conditions are more easily diagnosed as medical professional learn more about mental health and in many cases, an ESA is a critical part of the coping process. While ESAs are not the same as service animals because they are not trained to perform a specific task, an ESA can be just as important to a person as a service animal. ESAs are responsible providing their owners with a comforting presence which can facilitate the performing of daily life's tasks. Just like service animals, ESAs have right under state and federal laws.

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Life feels so much better with an emotional support animal.

At Pettable, we understand at a personal level the positive impact an animal can have on your life.

meet the team
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Benefits of Having An Emotional Support Animal?

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Don't Lose Your Pet To Expensive Housing Pet Fees

Emotional Support Animals act as a key component of someones mental health treatment. As a result, HUD wants to guarantee that people who depend on their animals for their ongoing mental and emotional well-being are not deprived of the support they need due to expensive fees. As a result, any pet related housing fees can be waived if you have an ESA letter.

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Live Anywhere With Your Pet

Emotional Support Animals are endorsed and protected by rules and regulations put out by the Housing and Urban Development Department (HUD). This means that with an ESA letter you can guarantee your pet will be welcome in any housing unit or apartment complex you ever move to. Similar to the regulations set forth in the Americans With Disabilities Act (ADA), HUD wants to make certain that people with mental or emotional disabilities will always have the treatment and support needed to cope.

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Stay At Any AirBnb With Your Dog

AirBnBs platform endorses emotional support animals, meaning you are allowed to bring your pet if they are an ESA to any AirBnB. This includes AirBnBs that are listed as having a "no-pet" policy.

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Travel on Some Airlines With Your Dog

In March of 2021 the DOT release a new set of rules whereby ESAs are no longer federally protected and airlines are allowed to decide whether or not they accept ESAs. Most domestic carriers have decided that they will no longer accept ESAs. There are still many airlines that will honor an ESA and allow you to bring them in the cabin with you and not pay pet fees (Aeromexico, LATAM, Volaris, Westjet, etc). Please read our article on Which Airlines Allow Emotional Support Animals To Travel To Learn More. Before flying with an ESA we always encourage you to call in order to learn more about an airlines specific policy.

Emotional Support Animal vs. Psychiatric Service Animal?

An emotional support animal is very similar to a psychiatric service animal in that they both help relieve symptoms of a mental or emotional disability. The process for qualifying for an ESA or PSA is exactly the same.

Where they differ is in the standard of training. A Psychiatric Service Animal has training standards that they are required to meet (no formal evaluation is necessary, but the ADA puts out general guidelines) whereas an emotional support animal does not need to meet any behavioral or training standards. A PSA needs to meet the following criteria:

1. Well Mannered In Public
This means they generally need to not bark, chase other dogs, jump on other people, and basically need to behave well when outside of your home.

2. Trained To Perform A Task That Alleviates A Symptom of Your Mental Health Disability
This can be any task as long as it helps impact your mental or emotional disability in some way.

For more information on Psychiatric Service Animals please read our blog article "What Is A Psychiatric Service Animal".

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Who Qualifies For An Emotional Support Animal?

Anyone with a mental or emotional disability. Disability in this instance refers to anything that makes your life harder on average. This could include:

- Anxiety
- Depression
- Stress
- Personality Disorders
- Schizophrenia
- Phobias

And a host of other mental or emotional challenges you might encounter on a day to day basis. Pets have an incredible impact on mental health and well-being. As a result, there are a host of mental or emotional issues that can benefit from having a support animal.

Get your official ESA Letter
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Why Pettable Is The Best Online ESA Provider

Pettable is the best provider because we're focused on bringing legitimacy, transparency, and world class service to your ESA process. The way we do that is by partnering with world class mental health professionals with significant experience in emotional support animals. Additionally, we believe in guaranteeing that your letter will work for you and if for some unlikely reason it does not we offer a 100% refund. In addition, we invest in a world class customer support and legal team in order to make sure you have an incredible experience.

We broke down the different services offered by every ESA service.
And we looked for unbiased reviews from 3rd party sites.

Satisfaction Guarantee

Live Consultations

Transparent Team

Legal Support


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Verified Reviews: 4.8/5
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Google: 4.4/5
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Trust Pilot: 4.7/5
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Facebook: 4.6/5
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*review chart on how Pettable stacks up vs. the rest

Get Your Legitimate ESA Letter Online with Therapists at Pettable 

How to Get Your Legitimate ESA Letter with Pettable

At Pettable, we’ve designed a simple, smooth process for you to obtain a valid ESA letter for your emotional support animals.

Complete Our Assessment

First, you’ll complete our quick assessment to help us evaluate your situation and emotional pet support needs. Next, you’ll select the type of emotional support animal letter you need (housing, travel, or a combination). 

Consult With a Therapist 

After filling out some privacy and consent forms to authorize our clinicians to work with you, you’ll be matched with a licensed mental health professional and sent a link to book a live consultation with them. You’ll meet and complete a mental health evaluation to determine if you qualify for an ESA. 

Get an ESA Letter

Once our licensed mental health professional determines that an emotional support animal is essential to your care and wellbeing, they’ll write a legally recognized emotional support animal letter for you. You’ll even have the option to get an ESA letter within 24 hours from the time of your consultation. 

Your satisfaction is important to us. In the unlikely event that your ESA letter does not work for you, we will provide a 100% refund. 

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Schedule your ESA Letter consultation today.

Get peace of mind with a service you can trust.

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