Frontier Airlines Emotional Support Animal (ESA) and Psychiatric Service Dog Policy

Frontier Airlines Emotional Support Animal (ESA) and Psychiatric Service Dog Policy

The Bottom Line:

  • Does Frontier Airlines Still Accept ESA Letters? - Frontier Airlines does not accept ESA letters as proof that your ESA is a service dog. ESAs that are not service dogs can only fly as pets.
  • What is a PSD Letter? - PSDs may travel on Frontier as service dogs. A PSD letter confirms that your dog is a PSD.
  • How Do You Get a PSD Letter? - You must work with a licensed mental health professional in your state to get a PSD letter.
  • How Do You Qualify for a PSD Letter? - You must make an appointment to be evaluated by a licensed mental health professional in your state and that professional must determine that you qualify.
  • How to Get Started? - Take the Pettable 3-minute quiz to get matched with a licensed mental health professional in your state.

Are you planning to fly with your emotional support animal or psychiatric service animal on Frontier Airlines? If so, you should be aware of recent changes to the law and the Frontier Airlines emotional support animal policy. They may affect your trip.

Recent Changes to Frontier Airlines ESA Policy

Effective January 2021, the U.S. Department of Transportation uses revised Air Carrier Access Act regulations. Before the ACAA revision, airlines gave emotional support animals the same status as psychiatric service animals. A service animal is defined as a dog with the training to perform tasks or do work for the benefit of a person with a disability. Under the new rules, ESAs are no longer recognized as service animals.

If you have a psychiatric service dog, though, don't worry. Although the Frontier Airlines ESA policy has changed to reflect DOT rules, you can still fly with a PSD. A PSD is a type of service dog trained to work for someone with a mental or emotional disability. ESAs are not qualified as service dogs because they are not individually trained for specific tasks to assist the owner.

Contact Pettable to get your official PSD letter from a trusted therapist.

How To Fly With Your Psychiatric Service Dog on Frontier Airlines

People who want to bring a service dog on Frontier Airlines must fill out and turn in the U.S. Department of Transportation's Service Animal Air Transportation Form. This document verifies the dog's training, behavior and health.

If you reserved your flight more than 48 hours before you are traveling, you must submit your completed form at least 48 hours before your flight. If you booked your flight less than 48 hours before your trip, the completed form must be presented in person to a customer service agent when you arrive at the airport.

The Frontier Airlines service dog policy stipulates that a single passenger with a disability is limited to two service dogs. A service dog must also be able to behave appropriately in public. Service animals that engage in disruptive behavior can be denied entry on the plane.

Some examples of disallowed behavior include:

Excessive barking, growling or whining

Lunging or biting

Eliminating waste in the cabin area

Your dog must always be under your control in the airport and on the plane. This means you must have your trained service animal on a leash, harness or tether at all times.

Service animals traveling with you must have completed training. A dog still receiving instruction is not accepted.

Federal safety regulations require the service dog to occupy a space that doesn't disturb other passengers or interfere with evacuation in an emergency. Customers traveling with service animals cannot sit in exit rows. Service dogs are allowed to sit on the customer's lap, as long the animal is no bigger than a 2-year-old child. The dog can also sit on the floor at the traveler's feet.

For international flights, it is your responsibility to research and comply with your destination's service animal laws and requirements.

How To Get Your Legitimate Psychiatric Service Dog Letter with Pettable

Getting your PSD letter is a simple and quick process. It starts with a 3-minute assessment of your needs. Our quiz is educational and helps you understand PSD letters. It also determines whether a PSD letter fits your needs.

Pettable's team then matches you with a therapist in your state. You can receive your official PSD letter within 24 hours of approval. If you need a professional to speak to your landlord, we have therapists available anytime. We also provide assistance with any extra forms other entities need you to complete.

What Is the Air Carrier Access Act (ACAA)?

The DOT's Air Carrier Access Act protects air travelers with disabilities. Under the law, passengers with disabilities have rights, and airlines have obligations.

Airlines may not refuse to transport a customer based on disability unless carrying the passenger would be harmful to the flight's safety. This includes transporting a passenger's trained service animal.

Emotional Support Animals Under the ACAA

In 1986, Congress enacted the Air Carrier Access Act, prohibiting airlines from discrimination based on disability. Afterward, members of the disability community and airline representatives participated in a lengthy rulemaking process and negotiation period. The DOT issued a final ACAA rule in 1990. It has amended the rule many times for guidelines such as:

Boarding assistance

Reimbursement for wheelchair damage or loss

Seating accommodations

Modifications to ensure nondiscrimination

Accessibility standards for terminals

The ACAA revision on service animals addresses a few concerns. The DOT acknowledges that while some individuals need emotional support animals, the ESAs are often not trained to perform specific tasks. Airline carriers and service animal advocacy groups were concerned about their status as service animals. They also indicated that the emotional support animal policy opened the door to people abusing access by bringing pets on board flights under the guise of being an ESA.

The current ACAA guidelines are designed to reduce the likelihood of policy abuse. Only dogs are allowed as psychiatric service animals on planes, and they must meet training guidelines. Individuals must have a diagnosed mental or emotional disorder, and airlines are permitted to request supporting documentation. Psychiatric service dogs must also behave appropriately in public.

What Is the Difference Between an Emotional Support Animal and Psychiatric Service Dog?

Many people, both with and without disabilities, get emotional support from dogs and other pets. These animals don't need to have special training to provide comfort. Through companionship, emotional support animals give their owners a sense of calm, security or well-being.

Psychiatric service dogs are different; their primary role is not emotional support. They are specifically trained to do two things. The first is to respond to their owner. They perform tasks or do work that relates directly to a person's psychiatric disability. PSDs can help their owners do things they otherwise cannot do.

The second thing a trained service animal must do is recognize when an owner needs help. Therefore, if a dog is not trained to recognize the owner's need for assistance and respond based on the disability of a qualified individual, it is technically not a trained service animal.

Frontier Airlines Service Dog Policies

Like other airline companies, Frontier Airlines has a policy for service dogs. If you need help or have questions for Frontier Airlines about their PSD policy, you can call 801-401-9004 or fill out the Contact Us form.

Frontier Airlines Required Documentations

Frontier Airlines requires passengers traveling with service dogs to fill out and submit the DOT's Service Animal Air Transportation Form. This form vouches for the service dog's behavior, training and health.

Advanced Notice

Passengers must submit the DOT's Service Animal Transportation Form no later than 48 hours before travel. If passengers book a flight less than 48 hours before the trip, they must present the completed form to a customer service agent in person upon reaching the airport.

Passengers can upload the completed form here. If you need further assistance, you can call 801-401-9004 or fill out the Contact Us form.

Booking and Flying Policies

You must notify Frontier Airlines that you intend to fly with a PSD. Customers can select trained service animal special requests during booking. If a dog does not meet the requirements, it may be eligible to travel as a pet.

Other Frontier Airlines Pet Policies To Know

If you're booking a flight, it helps to know the Frontier Airlines pet policy. Frontier Airlines allows travelers to fly with pets. However, there are certain restrictions on animals permitted in the cabin.

Frontier Airlines Pet Fees

Frontier Airlines charges a one-way, directional fee of $99 for pets. You can pay in advance while booking or during the pet's check-in.

Frontier Airlines Breed Restrictions

The ACAA prohibits airlines from refusing to transport a service animal solely based on breed.

Domesticated dogs, cats, rabbits, guinea pigs, hamsters and small household birds are allowed on domestic flights. Domesticated cats and dogs must be at least 8 weeks old.

Frontier Airlines never allows large birds, rodents, beavers, ferrets, reptiles, amphibians, spiders or insects.

Frontier Airlines Pet Carrier Size Requirements

The maximum size for a pet carrier on Frontier Airlines is 18" length x 14" width x 8" height. It must be large enough for your pet to stand, turn around and lie down in a natural position. It must fit underneath the seat in front of you. In addition to the carrier, you can bring either a personal item or a carry-on bag.

Frontier Airlines Travel Requirements

Frontier Airlines has policies for domestic and international flights with pets.


Pets are permitted in the cabin on all Frontier Airlines domestic flights. While the airline does not require a health certificate for pets while flying within the United States, the state in which you are landing may require a certificate.


Pets are allowed in the cabin on international flights to and from the Dominican Republic and Mexico. A health certificate is required for international flights. Each country may have vaccination requirements.

US Inbound

Your pet's health certificate must be dated within 10 days upon entry into the United States.

Pettable's Tips on How To Fly with Your ESA and Psychiatric Service Dogs

Pettable wants to help you enjoy your journey with your PSD or pet. It helps to keep a few tips in mind as you plan your flight.

Contact Frontier Airlines in Advance

Contacting Frontier Airlines as soon as possible gives you ample time to ask questions, complete the DOT's Service Animal Transportation Form, submit it, get your dog's required vaccinations and complete health certificates.

Avoid Feeding Your Dog Before the Flight

Frontier Airlines recommends that you avoid giving your pet food or water at least four hours before or during your flight. This step can help your dog avoid having a sick stomach while flying.

Keep Your Dog Under Control

Keep your PSD calm and under control. Resist the urge to play or show off your dog. Other passengers may feel uncomfortable flying with an animal, even a trained service dog. Be courteous of others.


You may have many questions about flying with your PSD, especially if you have never done so. Frontier Airlines has a Special Services page that outlines its policies on trained service animals and ESAs.

Do service dogs fly for free on Frontier Airlines?

Yes, PSDs fly at no charge.

Does Frontier Airlines allow ESA dogs?

The Frontier Airlines ESA policy follows the DOT's policy change. Your ESA may be allowed to travel as a pet.

Can Frontier Airlines deny my ESA?

Yes, the DOT's policy states that emotional support animals are no longer recognized as service animals. This means legally, the airline can deny your request. However, you may be able to bring your ESA as a pet.

Which airlines are still allowing ESA dogs?

With the change in DOT policy, you may be wondering which airlines allow ESA animals. Some international airlines may allow ESA dogs. Due to the DOT's current policy, most domestic airlines have stopped accepting ESAs.

Can my dog sit on my lap during a Frontier Airlines flight?

If your PSD is smaller than a child under the age of 2, you can fly with your dog on your lap. Dogs once covered by the Frontier Airlines ESA policy may be eligible to ride in a carrier as a pet.