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Pettable vs ESA Doctors: How Do We Compare?

Kristi Carignan
February 12, 2024
January 25, 2024
5 minute read
Updated By
Expert Reviewed By:
January 25, 2024
August 18, 2021
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We know we are the best online ESA letter provider out there. Find out how we stack up against ESA Doctors.

Emotional support animals (ESAs) offer essential companionship and comfort for those living with mental health disabilities. However, it can be difficult to find a licensed mental health professional who can provide an ESA letter within a tight timeframe and some clinicians outright refuse to write ESA letters altogether.

Online services like Pettable allow people to obtain a legitimate ESA letter from accredited mental health professionals in as little as 24 hours, and ease the burden of finding a suitable clinician. Of the many online ESA letter websites, which should you choose, and can they be trusted? Here's how Pettable stacks up against ESA Doctors.

At a glance:

  • Pettable — The most trustworthy ESA letter website.
  • ESA Doctors — Good for yearly ESA letter renewals.

Pettable vs ESA Doctors Overview

Pettable Logo ESA Doctors Logo
Digital ESA Letter
Money-back guarantee
Real clinicians
Live consultations
Transparent team
Phone customer support available
Optional 24 hour turnaround
Additional documents for a fee
Reviews Trust Pilot 4.7/5
Trust Pilot 4.5/5

Who is ESA Doctors?

ESA Doctors is an online platform that assists individuals in obtaining emotional support animal (ESA) and psychiatric service dog (PSD) letters from licensed healthcare professionals. The company highlights a decade of experience and over 80,000 successful cases, positioning itself as a trusted entity in acquiring ESA and PSD accommodations.

The platform offers a range of support animal solutions including ESA letters, PSD letters, and emotional support animal identification cards.

ESA Doctors logo
Pros Cons
  • Operational for 10+ years serving 80k customers
  • Services available for both ESAs and PSDs.
  • Option for a yearly auto-renewal of your ESA letter.
  • Lacking transparency - the team and clinicians are not visible on the site.
  • No option for training a service animal, only letters are provided.
  • Limited options for reaching customer support.
  • No given timeline for priority ESA letter turnaround.

The Bottom Line:

ESA Doctors has a long track record of providing thousands of clients with ESA letters. ESA Doctors is a good option for those looking to renew their ESA documentation yearly. However, it can be a bit unclear exactly where your ESA letter is coming from.

Who is Pettable?

Pettable is an online service provider specializing in connecting individuals with licensed mental health professionals (LMHPs) to obtain ESA letters. The company stands out for its commitment to legitimacy, transparency, and comprehensive client support. Pettable ensures that all ESA letters are compliant with federal and state laws, conducting thorough live consultations over the phone or video to vet and qualify individuals for an ESA Letter. They offer a distinctive money-back guarantee, providing a full refund if the client does not qualify for an ESA letter after consultation or if their landlord does not accept the letter after filing a complaint with the HUD. This approach underscores Pettable's dedication to customer satisfaction and the legitimacy of its services, aiming to provide peace of mind and emotional support through the companionship of animals.

Pros Cons
  • Clinicians licensed in all 50 states, D.C. & Puerto Rico
  • Easily reachable customer & legal support team.
  • Trusted by 150k+ customers.
  • 24hour ESA letter turnaround available
  • 100% money back guarantee.
  • No auto-renewal available.
  • Higher base price.

How Does Pettable Work?

Pettable simplifies the ESA letter process, ensuring a seamless journey toward obtaining an ESA letter.

Pettable provides:

  • Guaranteed Legitimacy — Pettable guarantees the validity of our ESA letters and provides a full refund if an ESA letter is wrongfully refused. Although this is a rare occurrence, Pettable is prepared to effectively handle this situation.
  • Compliance with Laws — As part of its commitment to upholding the law, Pettable guarantees that all ESA and psychiatric service dog (PSD) rules related to housing, travel, and HIPAA will be followed.
  • Experienced Professionals — Pettable guarantees prompt issuance of authentic ESA letters customized to each individual's needs thanks to an extensive network of licensed mental health professionals (LMHPs).
  • Nationwide Coverage — Pettable guarantees the authenticity of ESA letters regardless of location changes by operating in all states, including D.C. and Puerto Rico.
  • Exceptional Support — Pettable provides customer service seven days a week, reachable via phone, email, or online chat. This all-inclusive support is particularly helpful in situations where landlords mistakenly reject valid ESA letters.

Step 1: Take the Online Assessment

The Pettable online assessment consists of several forms and prompts. These questions enquire about your emotional health and the reasons behind your request for an ESA.

You will receive further instructions regarding scheduling a consultation with an LMHP after completing and submitting the assessment.  

Step 2: Book a Consultation

To proceed with the evaluation necessary to obtain your ESA letter, you need to consult with an LMHP. If you have any questions or need assistance during the process, Pettable's customer service team is available by phone, email, or live chat.

Step 3: Speak with a Licensed Mental Health Professional

In an assessment of your emotional health and a discussion of the potential advantages of an ESA, a qualified mental health professional will look into your needs, obligations, and motivations for thinking about an ESA. If the LMHP determines that it is appropriate, based on this conversation, they may issue an ESA letter, proving that you are legally entitled to an ESA.

Step 4: Receive an ESA Letter or Get Your Money Back

When you receive your ESA letter from the licensed mental health professional you consulted with it will contain some important information that makes the letter official:

  • The clinician's name
  • The clinician's license number
  • The state in which the clinician is licensed (the state your ESA letter is valid in)

Pettable guarantees a risk-free service, meaning if your clinician deems you ineligible, or if for any reason, an ESA letter provided by Pettable is illegally denied or not accepted, Pettable promises to refund the full purchase price to the customer.

A graphic of an ESA letter with lines for the clinicians name, license number, and state of license.
An example of what a legitimate ESA letter looks like.

How Does ESA Doctors Process Work?

ESA Doctors prioritize customer needs, connecting them with licensed healthcare professionals through an online assessment. The ESA Doctors' reviews highlight their service and positive outcomes for individuals seeking ESA letters.

Fill Out an Online Questionnaire

The ESA Doctors online assessment involves a questionnaire designed to evaluate an individual's need for an ESA. It assesses factors related to mental health and determines if an ESA could be beneficial. The questionnaire is essentially a pre-screening for your ESA letter eligibility, which the doctor will confirm upon meeting with you.

Connect with Your Licensed Therapist

ESA Doctors typically connect individuals with their licensed therapists via email following the completion of the online assessment. Once the assessment is reviewed, an LMHP reaches out directly to the individual through email to begin the evaluation process and discuss further steps for obtaining an ESA letter.

Receive Your Digital ESA Letter

ESA Doctors generally aim to deliver an ESA letter via email within a timeframe of 1 to 3 business days after the completion of the assessment and the therapist's evaluation. Although an expedited service is offered for an additional fee promising to deliver your ESA letter ASAP.

Why Choose Pettable?

Pettable stands out due to its unique approach to fostering a genuine relationship between clients and LMHPs. This personalized service model elevates the ESA application process, providing a more heartfelt and lawful experience. Pettable also guarantees stress-free pet ownership by offering full refunds if an ESA letter is illegally denied. Compliant with federal laws, Pettable works with LMHPs nationwide for timely ESA letter issuance. With 50-state coverage, Pettable’s customer support ensures compliance and offers assistance seven days a week, providing comprehensive guidance and resolution in landlord denial cases.

Meet the author:
Kristi Carignan

Kristi Carignan is a seasoned freelance writer with over 20 years of experience crafting copy for global agencies and brands. When she's not writing, she enjoys spending time with her furry companions, Sugar the PomChi and Rudy the Shiba Inu, and indulging in hobbies like crafting and home renovation.

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