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There are several benefits to getting an emotional support animal letter, which functions as proof of your need for an ESA — but what’s the best service to receive an emotional support animal letter?
Online emotional support animal letter providers like Pettable and Support Pets are a simple and convenient way to get an ESA letter. There are several options out there for ESA letter services who can work with you virtually and help you meet the requirements to issue a legitimate emotional support animal letter.
Pettable and Support Pets are two different companies that provide individuals with emotional support animal letters, each using its own process.
Pettable works with licensed therapists in every state to ensure the quality of care as well as compliance with all federal and state ESA laws. Support Pets works with a fast turnaround time and board-certified medical doctors.
At a Glance:
Pettable — Best for individuals who prefer a live consultation with a licensed mental health professional
Support Pets — Best for individuals seeking an assessment-based ESA letter process
Support Pets helps individuals with cognitive disabilities or mental health conditions certify their need for an emotional support animal. They use a fast and easy process that can get you your official ESA letter quickly. However, you won't attend a live consultation with a licensed mental health professional, which may be a downside for some people.
Pros
Cons
Entirely online process.
Easy to understand website.
Option for a yearly auto-renewal of your ESA letter.
Team and clinicians are not visible on the site.
Psychiatric service dog (PSD) support may be limited or offered through third-party training partners.
No required live phone or video consultation as part of the standard process.
How Does Support Pets Process Work?
Support Pets offers a streamlined, assessment-based process designed for speed and convenience. Eligibility is determined based on responses to an online questionnaire, which are reviewed by a licensed practitioner. A live, real-time consultation may not be required in every case.
Some ESA services, like Pettable, requires a live phone or video consultation with a licensed mental health professional for every client, an approach some individuals prefer for added clarity, documentation support, and peace of mind.
Take an Online Assessment
Support Pets starts with a short online assessment designed to gather information about your eligibility for an emotional support animal letter. Rather than using the assessment only as a pre-screen before a live consultation, Support Pets relies on the information provided to evaluate eligibility. A licensed practitioner then reviews your responses to determine whether you qualify.
Certified Doctor Independently Reviews Your Assessment
After you complete the Support Pets quiz, a certified doctor reviews your answers and information to determine whether you qualify for an ESA letter. A live, one-on-one consultation is not required as part of the standard process.
Receive Your ESA Letter if you Qualify
If you meet the requirements for an emotional support animal letter and Support Pets’ certified doctor approves your assessment, you can order and receive your ESA letter.
Pettable: Who are We?
Pettable is an online service provider that connects individuals with licensed mental health professionals (LMHPs) to obtain emotional support animal letters. Pettable focuses on transparency, clinical oversight, and hands-on client support throughout the process.
All clients complete a live phone or video consultation with a licensed mental health professional, allowing providers to evaluate eligibility and issue ESA letters in accordance with applicable federal and state guidelines. Pettable also offers a conditional money-back guarantee if a client does not qualify for an ESA letter following their consultation, or if their letter is not accepted after following the appropriate dispute process.
In addition, Pettable offers psychiatric service dog (PSD) education and support as part of its broader mental health services. Individuals seeking more structured guidance, training resources, and clinician involvement may prefer a provider that offers PSD-focused support.
Pros
Cons
Clinicians licensed in all 50 states, D.C. & Puerto Rico
Easily reachable customer support team.
Trusted by 150k+ customers.
24-hour ESA letter turnaround available.
Yearly renewal service available for a fee.
100% money back guarantee.
No price matching.
Higher base price.
Our ESA Letter Process Explained
Pettable’s fast and simple process for getting a legitimate emotional support animal letter is backed by our satisfaction guarantee. Our team of professionals is here to guide and support you through each of the following steps.
Take our Online Assessment
The first step to getting a legitimate emotional support animal letter with Pettable is taking our online assessment. It usually only takes about 3 minutes to complete and provides us with important information about your ESA eligibility.
Book a Consultation
After you’ve finished our assessment, you’ll book a consultation with one of our team members who will match you with a licensed mental health professional that will meet your needs.
After your initial consultation, you’ll meet with a licensed mental health professional. Pettable works with a wide network of professionals in all 50 states, so so we can match you with a provider who can meet your state’s requirements.
Receive an ESA Letter or Get Your Money Back
Once you’ve met your state’s requirements for meeting with a licensed mental health professional, you’ll be ready to receive your emotional support animal letter! Pettable offers a conditional money-back guarantee if a client does not qualify for an ESA letter following their consultation with a licensed mental health professional, subject to our refund policy. Legitimate ESA letters are typically required to include:
A statement that you have a qualifying mental health condition or disability
A statement that an emotional support animal is part of your care plan
Official letterhead from the practice of the provider
The provider’s license number
Money Back Guarantee
If your ESA Letter is not approved, we will refund 100% of your payment.
Why Choose Pettable?
Pettable provides emotional support animal letter services designed to be simple, supportive, and clinically driven. Our process emphasizes clarity, professional evaluation, and adherence to applicable federal and state guidelines.
Every online assessment is followed by a consultation with a licensed mental health professional, allowing providers to evaluate eligibility and better understand each individual’s needs. Many states and housing providers expect a direct clinical evaluation before issuing an ESA letter, and some states (such as California and Montana) explicitly require a minimum provider-client relationship period.
When you choose Pettable, we use the information from your initial assessment to help match you with a qualified mental health professional licensed in your state. Your provider will work with you to determine whether an emotional support animal is appropriate and to meet any applicable therapist-client relationship requirements.
April Brightman is a freelance writer and outdoor enthusiast with a passion for traveling and hiking with her rescue pup, Marley. She's written for pet-centered sites like Outward Hound, as well as outdoorsy adventure brands like BearVault, Hipcamp, and Explorer Chick.
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