It can be stressful telling your landlord about your emotional support animal, but it doesn’t have to be. Here’s the best way to go about the process.
Emotional Support Animals

When to Tell My Landlord About My Emotional Support Animal?

Susana Bradford
5 minute read
November 23, 2021

Moving into a new apartment or house can be stressful, and this stress can increase tenfold for pet owners. Many people with pets consider their animal companions to be part of the family, which is why it can be heartbreaking when countless apartment buildings issue no-pet policies. 

Thankfully, the rules are different for emotional support animals (ESAs). Once you have an ESA Letter for Housing, a legal document or “doctors note” that prescribes your ESA as a necessary treatment plan for an emotional or mental disability, then in most cases, you should be able to move into your apartment complex without a hitch. However, for an emotional support animal owner, part of the process of moving into a new apartment involves informing the landlord. When do you need to tell your landlord you have an emotional support animal? Do you need to tell your landlord at all? All of the best practices surrounding emotional support animal etiquette are explained below.

If your ESA Letter does not work for you, we will refund 100% of your payment.

Bottom Line:

What is the Fair Housing Act? – The FHA was created to protect the housing rights of all people, including individuals with disabilities (such as ESA owners). 

Do you have to tell your landlord about your ESA? – It is highly recommended that you tell your landlord about your emotional support animal for several key reasons. 

Can your landlord charge extra for your ESA? – Your landlord cannot charge you additional pet rent, a pet deposit, or surcharges for your ESA, but they can charge you for damages caused by your emotional support animal.

How to qualify for an ESA – If your ESA alleviates one or more identified symptoms of your mental or emotional disability then you most likely qualify for an ESA.

What is the Fair Housing Act?

The Fair Housing Act (FHA) was passed in 1968 to prevent discrimination and protect the housing rights of all people, including people with mental and emotional disabilities. This act also makes denying housing to any individual due to sex, race, national origin, religion, and other classes, illegal. According to the United States Department of Justice, under the FHA, a disability is defined as a physical or mental impairment that significantly limits a person’s major life activities. Additionally, under the FHA, emotional support animals are not considered pets, but medical tools that serve a necessary purpose. 

What are your ESA owner rights under the Fair Housing Act?

Even in apartment complexes with there are "no pets allowed", housing providers are required to make what is called a "reasonable accommodation" to allow pets who serve as assistance animals to live in the building. Breed and weight restrictions do not apply to assistance or service animals, and emotional support animal owners are not required to pay a pet deposit or any pet fees. 

However, the wording of the Fair Housing Act specifically states that the reasonable accommodations landlords are legally required to make for tenants with disabilities are to be within reason. As an ESA owner, you can expect that a reasonable accommodation made by your landlord to be allowing your ESA to live in the building, even if there is a no-pet policy. An unreasonable accommodation would be demanding a more expensive unit for you and your ESA, with a balcony and extra space, without paying the extra costs.

As an ESA owner, you must provide your landlord with a legitimate ESA Letter for Housing or an emotional support animal letter. This is the only legal document that you must provide your landlord without. You do not need to disclose medical records or further certification for your ESA. Unlike a service animal or service dog, your emotional support animal does not need any special training to perform tasks – it merely must provide emotional support through its presence. Your landlord does have the right to verify the legitimacy of your emotional support animal letter.

Do you have to tell your landlord about your ESA?

It is highly recommended that you tell your landlord about your emotional support animal. It is always best for tenants to be transparent and honest when moving into a new apartment, which includes conversations regarding your ESA. Having a friendly and well-mannered conversation with your landlord about your emotional support animal will increase your chances of having a positive relationship with your landlord down the line. 

Even if you prolong telling your landlord about your ESA until after you sign the lease, you risk the chance that your landlord will feel misled by you, which may harm your long-term professional relationship with your housing provider. Some people fear that by telling their landlord about their emotional support animal, the landlord may reject their housing application. Keep in mind, your landlord is obligated to abide by rules under the Fair Housing Act. Additionally, most landlords are happy to follow these federal laws and also understand the importance of emotional support animals. 

When you are ready to inform your landlord about your ESA, you can let them know verbally or in writing (which includes via email). You should also provide your landlord with your ESA Letter for Housing — this is a legal document that your landlord has the right to request and must be written by a licensed mental health professional.


Lastly, while landlords are required to allow you to live with your ESA under the Fair Housing Act, there are still certain exceptions that give them the right to reject your emotional support animal. Some of the most common reasons that a landlord will reject your ESA are listed below:

  • An illegitimate ESA Letter for Housing (if this letter is intentionally or unintentionally invalid, your landlord has the right to reject your ESA). 
  • If your emotional support animal is dangerous or disruptive (eg. If your emotional support dog is a constant barker or a biter)
  • If your registered ESA has any potential health risks to the other tenants in the building (eg. If any of your neighbors are deathly allergic to your emotional support dog)
  • If your landlord causes any financial strain on your landlord (eg. Your ESA consistently causes damage to your apartment unit)
  • If your ESA is too large for the accommodation (eg. If your assistance animal is a llama and you want to live in a studio apartment).

Can your landlord charge extra for your ESA?

Under the Fair Housing Act, housing providers cannot charge their tenants pet fees, deposits, or surcharges for owning an emotional support animal. For FHA rules, an ESA is not considered an unauthorized pet, which means that a building’s general policies regarding pets do not apply to emotional support animals. This means emotional support animals are exempt from no-pet policies, pet deposits, and any pet-related bans regarding certain breeds, weight, and within reason, size. 

That being said, landlords may charge tenants fees for damage an assistance animal causes if it is the landlord’s general practice to charge for damage caused by tenants. Being exempt from pet fees and deposits does not absolve ESA owners from the responsibility for the actions of their ESA. This is one of the reasons why it is also highly encouraged for ESA owners to train their pets to at least be well-mannered, calm, and collected. A landlord is also allowed to deduct damage fees caused by an ESA from the tenant’s standard security deposit.

How to qualify for an ESA

If your emotional support animal can alleviate one or more of the symptoms or effects caused by your mental disability, then you will most likely qualify for an ESA. Some of these expected symptom alleviations may lead to:

  • Fewer panic attacks or anxious feelings
  • Better quality of sleep
  • Increased ability to spend time around other people
  • Lower stress levels and blood pressure

Individuals suffering from those symptoms may have one or more of the following mental health disorders:

  • Depression
  • Anxiety
  • OCD
  • PTSD
  • Severe grief
  • Bipolar Disorder
  • Certain Phobias 

Even if you don’t have one of the listed mental disabilities or any of the symptoms listed above, that does not mean that you don’t qualify for an emotional support animal. Licensed mental health professionals will always recommend emotional support animals on a case-by-case basis.

How to Get an ESA Letter for Housing with Pettable

During the ESA Housing process, there are only certain factors within your control. One of the ways that you can ensure that the process goes as smoothly as possible, is by obtaining a valid ESA Letter for Housing. Many online services can help you with this process, but one of the best options available is Pettable. 

Founded by mental health and animal experts, Pettable has built a solid reputation for itself in a short amount of time due to its unparalleled customer support and full money-back guarantee. The customer support team at Pettable is not only readily available and easy to contact, but they are also committed to helping you with your ESA Letter each step of the way. This means that this devoted team will also speak directly with your landlord if you encounter any issues with your ESA Letter. Additionally, if you don’t qualify for an emotional support animal after your licensed mental health professional consultation, Pettable will provide you with a full refund. To top that off, the process of obtaining an ESA Letter through Pettable is very straightforward. 

Free Pre-Screening

To start, you will complete a short, 3-minute assessment on Pettable’s website. The questionnaire will ask you basic questions about your identity and your ESA if you already have one. This assessment will help Pettable match you with a licensed mental health professional in your state that suits your needs. The best part? The quiz is 100% free.


Consult with an LMHP

After you have been matched with a medical professional, you will complete a consultation with a licensed therapist by phone. The mental health professional will ask you all of the questions they need to confirm whether or not an ESA is a necessary course of treatment for an individual's disability. All of the LMHP’s in Pettable’s network are experts in emotional support animals and ESA Letters for Housing. Therefore, you can rest easy knowing that the letter that you are provided will be fully compliant with federal law. 

Receive Your Letter

If your therapist decides to prescribe you an ESA, then you will receive your letter from a licensed professional within 24 hours of your consultation. The letter will then be ready to either print or email to your landlord. If your LMHP does not consider you fit for an ESA, then you will receive a full refund.

Meet the author:

Susana Bradford