The whole process for receiving a ESA certification in California was explained clearly on the website. I felt comfortable moving forward with the process. The person I spoke with was very easy to talk to, also explained the process very clearly and was helpful with any questions I had. I feel comfortable that this company is doing their due diligence and helping people get their ESA certification. I would absolutely recommend them to my friends and family.

I found the process very easy and the LCSW was very helpful. I felt like I was listened to and found it very helpful. The process seems very simple and quick. I also really enjoyed how flexible the process is and how they are willing to accommodate to my schedule. I was expecting a waiting time period.

If you have a support pet, you need Pettable. I couldn’t be happier with the services I have received. I have been with Pettable for two years now. The process of getting an ESA letter and renew is simple and easy. They are very responsive and know what they are doing.

I recently survived a fire in my home which left me with nothing. Fortunately, I was able to save my cat. She has traveled with me everywhere, on planes, trains, etc. I am a widow and have taken her everywhere with me including work. While she has always been an ESA, I never had her classified just to save money on a flight. At this point, she is every bit the essence of an ESA. I searched out a reputable company that didn't just send a certificate for a fee. I was very impressed by this company which included an interview with a licensed therapist. I highly recommend this company.

I worked with Florence in your customer service department to have my (many) questions answered and an issue resolved. The responses were extremely quick, thorough, easy to understand and conclusive. It is so hard to find customer service at this top level but Pettable went above and beyond and earned my business without question due to their exceptional care. I have been recommending Pettable and will continue to do so as the promises made were kept and I couldn't ask for a better company to work with!

Very straightforward. Friendly and informative. Other places I tried first immediately wanted to know how would pay. I wish I had gotten a card or patch to put on my dog because now we get to walk him around without trying to hide him from the HOA police. Thank you.

My experience was incredibly positive. All of my questions were answered and I felt confident about the process. The turnaround time was also faster than expected. I’m so grateful for organizations like this that help make life normal again. I would recommend Pettable any day of the week!! Thank you.

I have used Pettable in the past, but for my then-upcoming renewal, I needed to receive a new letter (in particular because my apartment had gone under new management, and they needed a new letter for our lease renewal as well). I purchased the renewal package, but there were no available appointments because my previous therapist was no longer available. I contacted support, and Mercedes very comfortably transferred me to a different therapist, Wendy **. We were able to schedule a new appointment within the week and I received my ESA letter that same day. I'm happy with the outcome and relieved that I didn't have to go through much more than just informing customer service of my situation.

I used Pettable's ESA services because I was moving to an apartment where having a certification for my pet meant I wouldn't have to pay a deposit or pet rent. They came highly recommended on Google, which is why I chose them over other companies. Their website was also very easy to use and I completed everything online without speaking to anyone initially. Later, I had an interview with their therapist over the phone, who then sent me the necessary paperwork. I was very pleased with the quality of service from Pettable and would definitely use them again if needed.