Pettable Reviews
At Pettable, we aim for excellence in all aspects of customer service - from the quality of the advice we provide to the care we show for our members. But don't take our word for it. Here are some reviews from Pettable customers.
What they say about us
Meet Just a Few of Our Happy Clients and Their Beloved Pets
Check out photos from our clients and their pets! These wonderful images feature people who have received ESA letters, dog training, or Psychiatric Service Dog training.
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Our Highlights



I receive my session with the therapist and we focus together in my right treatment, after that she proceeded to write the ESA letter, with so much professionalism, I gave it to my landlord with a personal letter explaining my wish to be accommodated with my Wilson! They accepted without any problem and I’m more than glad to recommend Pettable!!



Pettable was the first one that I found that didn't require adding registrations and since the registration is not something that exists, it would be more reliable than the other companies that offered sending a card with the information of the dog. I first used Pettable two years ago and the process was very simple and easy. It gives you what you need and the service is of very good quality. In the beginning. I thought it was too simple. I expected to prove more stuff. It wasn’t anything bad because I hadn't had any issues. So, it is how it is. I just had other expectations. They referred me to a psychologist and she sent me a form to evaluate depression and anxiety. That was the diagnosis I had from my doctor and after she reviewed the form, she called me, made some follow-up questions and then provided me with the letter.



I've used uh Pettable one time before and it was a very quick and simple process. It didn't take too much time. I got my ESA after the phone call. Other apartment complexes usually require their own form signed, and they were able to provide that as well. When I went to get it renewed, the phone call took five seconds, even less than the first phone call. The reps were fairly professional. They were down-to-earth and easy to talk to.



I wanted to get a dog for my anxiety and my depression and I wanted to make it official. And I reached out to Pettable, had my interview with the therapist. I got approved. It's been two years from I first started using Pettable. Their reps has always been nice and polite. Both times, I had a different therapist and both times, they made me feel safe. They weren't pressuring me into anything. It was safe and really nice to know that somebody is actually listening to you.



I was looking for a service to be able to get my pet registered as emotional support animal and Pettable was recommended by a friend. I got the standard letter where I talk to a counselor and got the letter drafted up. I like the service. It's excellent.



The procedure to request an Emotional Support Animal letter was very easy, namely an online questionnaire and a telephone consultation with a person qualified to assess the need for the ESA letter. The letter arrived within 48 hours. It has been submitted to the management here and I have not been notified of any problems. I hope this means it has been accepted.



I appreciate how smooth and efficient the process is when not only getting Apollo certified, but in the process of recertifying. The instructions are always clear and easy to navigate and the interviewer is kind and caring. Thank you. Brian always feels less anxious and calmer when Apollo is with him and this assists in helping him understand different situations because he is more focused when calm.



I am outraged at a $50 fee to verify the authenticity of the letter. I never saw that as a fee but that could be my fault for not looking close enough. Nevertheless, I think it is outrageously high. I will not be using your services again.



Responsive, timely and patient- They understood what I needed, and asked simple questions. I plan to renew with them yearly when the time comes, fast and easy..When it came time to call, they actually left me a voicemail earlier, so I called the number direct, and was welcomed with a very enthused individual, who walked me thru the law, the what ifs, and what to do, and how this supports everything that I am trying to do. I would recommend that if you are looking for an ESA, and are afraid of getting a mental evaluation, please, don't be, it wasn't intrusive as one would expect, and was less than 15 mins tops to get thru it all. Very pleasant, and very educational.
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