Pettable Reviews
At Pettable, we aim for excellence in all aspects of customer service - from the quality of the advice we provide to the care we show for our members. But don't take our word for it. Here are some reviews from Pettable customers.
What they say about us
Meet Just a Few of Our Happy Clients and Their Beloved Pets
Check out photos from our clients and their pets! These wonderful images feature people who have received ESA letters, dog training, or Psychiatric Service Dog training.
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Our Highlights



Pettable made the process simple and easy, extremely happy with the results, their mental health professionals are licensed so this assures you the ESA letter is legit, I was very impressed by the level of professionalism I encountered throughout my interaction, Pettable also provides you with a customer service department which is made up of friendly and helpful individuals ready to help.



It was a great experience. I quickly got my needs met. The process was simple, and I was grateful to find this company, as my last company ignored my messages to renew my letter. I would recommend this company to my friends. Thank you so much for the seamless experience.



The representative was very professional and Caring. Every time I renew the ESA for my baby I always get the most respectful response from the Representative. Thank you for all of your help and consideration. You have a customer as long as my fur baby is with me. I found you through another source and have been using your service since. I would recommend Pettable to anyone that needs an ESA letter.



I'm very satisfied with Pettable. I wanted something to ensure that I can have my dog with me in my apartment, and their service was good. It was so easy. There were questions needed in order to have the paperwork, and in a few minutes, the rep and I discussed a lot of things. I would tell people, "If ever you seek something regarding your dogs, why not consider Pettable then?"



I had a great experience using Pettable to get my ESA approval letters. It was very easy and quick service but also honest and legitimate letters. I would highly recommend this service to anyone needing their pet approved as an ESA. I am extremely grateful for my two cats to live with me rent free because I definitely need them for emotional support.



My experience was wonderful, I do however think all aspects should be explained further. Like the expiration date on the letter and fee associated with renewal. I feel the ESA letter should not have an expiration date, but a name stamp of the therapists and his/her lic# for its authenticity. And as far as a renewal fee it should be free for your current patients. Because they will still need the letter but the landlord may not require an updated version. So if you have to charge a fee because of upkeep, then a discounted fee should be as low as possible, not the same as the initial cost, because you do not know a patient financial situation, they may have saved just to pay that fee. if the whole point is to keep the ESA with their owner and save them from paying rental fees then Pettable should not be charging renewal fees to their patients. By charging a fee the only difference is it’s going to Pettable in place of the landlord.



None of my doctors would give me a letter here, and I heard about Pettable through my friend. The company has a price for a specific letter and it could be a little cheaper, but other than that, the process was very easy. It took about a week and they were very nice. Pettable has impacted my life in a very positive way, and I've already recommended it to friends.



I was seeing a therapist for a little bit in 2023 and she suggested Pettable because she herself was not able to provide the ESA letter. I was trying to move from Texas to Florida and I have a German Shepherd and I didn't want to have to get rid of my dog when I made a move like that. I paid a fee and I took a little quiz to determine my eligibility or why I wanted an ESA. They asked about mental conditions and anxiety, depression, treatments, if I've ever had any treatments for that kind of stuff. Pettable is something to consider if you find yourself in a situation. I wanted to be able to take my dog with me and not have to worry about apartments not allowing him because he's a restricted breed. Animals can really help your mental health and they're important to have around.



I like that Pettable is managed through an app so I could just get on there and find the documents. I don't have to keep them anywhere. Also, they ran a promotion at the time so it was a couple of dollars cheaper than the next one that also ran a promotion. I set up an account, and once that is done, I filled out some paperwork on the front end like a couple of surveys about why I needed the ESA. Once all of those were entered, Pettable set up a 15-minute phone call. After that, there was a 24-hour period, and I got the form loaded into the app and an email that the form was ready.
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